Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $20.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
career training
Retirement Plan
Paid Time Off
Job Description
Crevier MINI, part of the Penske Automotive Group, is a reputable car dealership dedicated to providing exceptional automotive experiences to our customers. As a member of the Penske Automotive Group, a Fortune 500 company, and a leading name in the automotive industry, Crevier MINI is committed to excellence, innovation, and customer satisfaction. Our dealership is recognized for its values-driven culture emphasizing integrity, professionalism, and teamwork. We pride ourselves on fostering a positive and inclusive work environment where employees can grow and thrive in their careers. Our commitment to our team is evident through comprehensive benefits, ongoing training, and opportunities for advancement. Located in a dynamic automotive market, Crevier MINI offers quality vehicles and unparalleled customer service designed to meet and exceed the expectations of our clientele.
We are currently seeking a friendly and professional Service Concierge to join our dealership team. This role is vital in delivering extraordinary customer service experiences as the Service Concierge often serves as the first point of contact for our customers. This position is hourly, with pay ranging from $17 to $20 per hour, and involves interacting with customers both in person and over the phone. The ideal candidate will have excellent communication skills and a genuine passion for service, ensuring that every customer feels welcomed and assisted promptly. The Service Concierge connects customers with the appropriate dealership team members to facilitate smooth and efficient service delivery.
The role requires a high level of organization and interpersonal skill to manage multiple tasks effectively, including answering the telephone switchboard, entering customer information accurately into the sales control system, and supporting dealership events and service rush hours. Candidates must possess a positive attitude, reliability, and enthusiasm to thrive in a fast-paced, results-driven environment. The Service Concierge also works collaboratively with sales and service teams, often during non-traditional hours, demonstrating flexibility and dedication to providing top-tier customer interactions.
Penske Automotive Group's inclusive culture encourages every team member to demonstrate commitment, authenticity, and collaboration. Employees benefit from a range of company-sponsored programs, including health care options such as medical, dental, and vision insurance, a 401k savings and retirement plan with company match, and ongoing training tailored to individual growth. This role represents a critical bridge between customers and the dealership, playing a significant role in maintaining our reputation as one of the best automotive dealerships to work for and ensuring each visitor to Crevier MINI receives a world-class experience. Join our team and embark on a rewarding career path within a leading automotive group recognized as a great place to work by both Automotive News and Glassdoor.
We are currently seeking a friendly and professional Service Concierge to join our dealership team. This role is vital in delivering extraordinary customer service experiences as the Service Concierge often serves as the first point of contact for our customers. This position is hourly, with pay ranging from $17 to $20 per hour, and involves interacting with customers both in person and over the phone. The ideal candidate will have excellent communication skills and a genuine passion for service, ensuring that every customer feels welcomed and assisted promptly. The Service Concierge connects customers with the appropriate dealership team members to facilitate smooth and efficient service delivery.
The role requires a high level of organization and interpersonal skill to manage multiple tasks effectively, including answering the telephone switchboard, entering customer information accurately into the sales control system, and supporting dealership events and service rush hours. Candidates must possess a positive attitude, reliability, and enthusiasm to thrive in a fast-paced, results-driven environment. The Service Concierge also works collaboratively with sales and service teams, often during non-traditional hours, demonstrating flexibility and dedication to providing top-tier customer interactions.
Penske Automotive Group's inclusive culture encourages every team member to demonstrate commitment, authenticity, and collaboration. Employees benefit from a range of company-sponsored programs, including health care options such as medical, dental, and vision insurance, a 401k savings and retirement plan with company match, and ongoing training tailored to individual growth. This role represents a critical bridge between customers and the dealership, playing a significant role in maintaining our reputation as one of the best automotive dealerships to work for and ensuring each visitor to Crevier MINI receives a world-class experience. Join our team and embark on a rewarding career path within a leading automotive group recognized as a great place to work by both Automotive News and Glassdoor.
Job Requirements
- Genuine interest in providing exceptional customer service
- Friendliness and enthusiasm with a positive team-player attitude
- Excellent communication and interpersonal skills
- Strong work ethic and ability to work in a fast-paced environment
- Ability to assist customers promptly, courteously, and accurately
- Availability to work flexible and sometimes non-traditional hours
- Commitment to supporting the dealership team during busy periods
Job Qualifications
- High school diploma or equivalent
- Proven experience in customer service or related roles
- Strong verbal and written communication skills
- Ability to multitask and manage time effectively
- Proficient with telephone systems and basic computer applications
- Enthusiastic and positive attitude with a team-player mindset
- Excellent interpersonal and organizational skills
Job Duties
- Greet customers professionally and courteously in person and by phone
- Connect customers with appropriate dealership team members promptly
- Manage telephone switchboard and customer calls efficiently
- Enter accurate customer demographic information into the sales control system
- Support dealership sales and service teams during events and peak service hours
- Provide prompt and courteous assistance to customers with clarity and professionalism
- Collaborate with team members to maintain a positive and productive work environment
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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