Service Center Coordinator

Balfour Beatty Communities is a leading diversified real estate services company specializing in the acquisition, management, and renovation of multifamily, student, and military housing sectors. With a robust portfolio consisting of over 50,000 units and $6 billion in real estate assets under management, Balfour Beatty Communities has established a reputation as an innovative leader in residential real estate for more than two decades. The company has developed or renovated over 31,000 units with a value approaching $4 billion, showcasing its deep industry expertise and consistent delivery of exceptional customer service. As part of Balfour Beatty Investments and the international group Balfour Beatty, plc, the organization benefits from a strong global infrastructure and financial backing.

At the core of Balfour Beatty Communities is a culture of caring. The company is dedicated to creating quality, welcoming communities that residents are proud to call home. This dedication extends beyond just physical spaces—it includes a genuine commitment to the people who live and work within those communities. The company fosters meaningful connections with residents, partners, and employees through empathy, sincerity, and creativity. This philosophy guides every business decision and operational practice, ensuring that residents always receive the highest level of service and care.

The Service Center Coordinator role is a vital position responsible for ensuring compliance in work order management across residential communities. This role supports onsite teams by coordinating and monitoring work order transactions, ensuring accuracy and adherence to company policies, and maintaining data integrity through systems like Yardi. The coordinator acts as a liaison between regional leadership, onsite maintenance teams, and operational assurance departments, driving efficiency and consistency in service center operations.

This full-time position requires an individual with strong organizational and communication skills, capable of training others and providing quality assurance. The Service Center Coordinator is responsible for reviewing work orders for discrepancies, assigning work orders according to technician skills, monitoring technician schedules, and ensuring that documentation is complete and accurate before closing work orders. The role also involves contributing to process improvements, compliance with military housing standards, and supporting purchase order management.

Balfour Beatty Communities offers an environment where professional growth is encouraged through various learning and development programs including online, classroom, and on-the-job training. The company provides a comprehensive benefits package that includes medical and dental insurance starting the first of the month following employment, life insurance, 401K with employer matching, robust paid time off, discretionary bonuses, and paid parental leave, to name a few. Employees benefit from a supportive workplace culture that values integrity, respect, and innovation.

If you are detail-oriented, thrive in a customer service environment, and want to contribute to communities that make a difference, the Service Center Coordinator position at Balfour Beatty Communities offers a rewarding career with clear opportunities for personal and professional development. You will play a critical role in supporting maintenance operations that enhance residents’ living experiences and uphold the company’s mission of delivering exceptional living environments that people are proud to call home.