Service Center Coordinator

Balfour Beatty Communities is a leading diversified real estate services company committed to delivering quality communities that people are proud to call home. With over 20 years of experience in multifamily, student, and military housing sectors, Balfour Beatty Communities has developed a residential portfolio of more than 50,000 units and manages assets worth over $6 billion. The company has a strong reputation built on deep industry expertise, innovative practices, consistent results, and an unwavering commitment to exceptional customer service. As part of the larger Balfour Beatty Investments and Balfour Beatty, plc, an international group involved in financing, developing, building, and maintaining infrastructure assets, the company benefits from a robust foundation and vast resources to support its mission.

Balfour Beatty Communities is dedicated to creating exceptional living experiences through a culture of caring that prioritizes residents, partners, communities, and employees. This culture drives the company to operate with sincerity, empathy, and creativity, ensuring meaningful connections and the highest quality of service. Employees are supported with professional and technical development opportunities, including online, classroom, and on-the-job training, fostering a work environment that encourages growth and continuous learning. The company also offers a comprehensive benefits package designed to ensure total employee wellbeing, including various health care options, retirement plans, paid time off, and more.

The Service Center Coordinator role plays a critical part in maintaining and enhancing service center operations across Balfour Beatty Communities. This position is focused on ensuring work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to company policies. The coordinator supports onsite teams by coordinating work order entries, approvals, and escalations while safeguarding data integrity in the Yardi system. Additionally, the role involves providing quality assurance, training, and detailed reporting to promote continuous improvement in service center processes.

As a key liaison between regional leadership, onsite teams, and operational assurance units, the Service Center Coordinator facilitates efficient communication and ensures compliance with company standards. Responsibilities include correcting work order discrepancies, supporting purchase order processes, tracking completion statuses, and training teams on proper work order management. The position demands strong organizational, problem-solving, and communication skills to maintain excellence, accuracy, and transparency in work order management. This role also contributes to the development of best practices and process improvements, enhancing the overall efficiency and accuracy of work order processing.

Physical demands typical of this job include sitting and standing for clerical work and the ability to lift and move equipment and supplies weighing between 25 and 50 pounds. This full-time role offers competitive compensation and discretionary bonuses, and benefits such as medical and dental insurance, company-paid life insurance, 401K employer matching, robust paid time off, and paid parental leave among others. Balfour Beatty Communities is an equal opportunity employer that values diversity and inclusion, ensuring fair consideration for all qualified candidates without discrimination based on race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other legally protected characteristic.