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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $20.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Commuter Benefits
Referral Bonus Program
Career advancement opportunities
Employee recognition awards
employee dining discounts
Paid Time Off
Job Description
Gracious Hospitality Management is an acclaimed hospitality group renowned for its commitment to culinary excellence and exceptional guest experiences. As a leader in the New York City dining scene, the company is known for its award-winning restaurants and its dedication to fostering a culture of hospitality, innovation, and team growth. Their newest venture, 550 Madison, is set to become a landmark dining destination located within the iconic Sony Building in Midtown Manhattan. This massive 15,000-square-foot, multi-level project features three distinct dining concepts, including the second New York City location of the Michelin-starred COTE Korean Steakhouse, Chimera - an all-day multi-bar... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years experience in fine dining or hospitality management
- Ability to read, speak, and understand English
- Must be reachable by email and phone
- Food Handler’s Certification or ability to obtain
- Must be legally eligible to serve alcohol
- Certification for responsible alcohol service or ability to obtain within 6 months
- Able to work flexible schedules including weekends, nights, and holidays
- Excellent communication and interpersonal skills
- Knowledge of restaurant POS and management software
- Ability to work well under pressure
- Demonstrated ability to lead teams and train staff
- Strong organizational skills and attention to detail
Job Qualifications
- Must have ability to read, speak, understand, and follow written and verbal instructions in English
- Must be reachable by email and able to communicate via phone
- Communicates information effectively and efficiently
- Excellent organizational skills and attention to detail
- Possesses a positive, results-oriented, team-player mentality
- Ability to perform job duties well and maintain professionalism under pressure and in a high-paced environment
- Knowledge of workplace safety procedures and local Department of Health standards
- Food Handler's Certification or ability to obtain
- Able to work flexible schedules including weekends, nights, and holidays
- Must be of legal age to serve alcohol
- Certification for responsible alcohol service or ability to obtain within 6 months
- Familiarity with restaurant management software such as POS, reservations management, inventory management, Microsoft Office, and Google Workspace
- Ability to execute steps of service in adherence with company policy
- Excellent interpersonal and customer service skills
- Excellent communication with management and teammates
- Able to perform steps of service and grilling at the highest level of COTE standards
- Ability to understand and read the structure of the book
- Qualified as an exemplary COTE server
Job Duties
- Completes all assigned side work related to set up and breakdown of the dining room, grills, and service hutches
- Provides enthusiastic hellos and goodbyes to all incoming and departing customers
- Provides exceptional service and hospitality to every customer, leads the floor by example, owns diner experiences in the entire assigned section
- Coordinates with the section manager to ensure section pacing matches guest needs and pushes pacing or grilling to hit table turns
- Completes end-of-shift reports detailing service summary, customer highlights, shortages, and more
- Liaises between FOH and culinary teams during service
- Develops positive customer relationships and addresses customer feedback
- Assists Service Director in creating and maintaining steps of service and SOP materials
- Participates in training of incoming servers and server assistants
- Reads customer reservation chits to accommodate special occasions
- Executes and delegates steps of service and works with server assistants and sommeliers to ensure hospitality
- Coaches servers, runners, and server assistants, communicates gaps to Service Director
- Conducts monthly inventory and reports back to General Manager
- Maintains cleanliness and proper functioning of grills
- Adheres to safety, sanitation, and company policy standards
- Reviews secret shopper reports and implements improvement plans
- Handles customer complaints positively and communicates notable customer details to management
- Assists in planning and executing service classes and onboarding new team members
- Leads service for VIP customers and oversees PX bookings
- Practices proactive communication and teamwork to enhance guest experiences
- Ensures knowledge of all menu items to assist in sales and guest service
- Checks legal age for alcohol service
- Uses restaurant technology effectively including POS and reservation systems
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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