Service BDC Representative

Hudson Nissan, a Penske Automotive Group dealership, is part of a Fortune 500 company thriving in the automotive retail sector. Recognized consistently by Automotive News as one of the "Best Dealerships to Work For" and proudly listed on Glassdoor's Best Places to Work, Hudson Nissan offers a stimulating and rewarding work environment. Located within a celebrated automotive group, it focuses on delivering outstanding automotive sales and service experiences to its customers. As a member of the Penske Automotive Group, Hudson Nissan benefits from a values-driven culture that emphasizes integrity, professionalism, excellence, and teamwork.

The role available is for a Business Development Center (BDC) Appointment Coordinator. This position is pivotal in maintaining exceptional customer relationships and supporting sales operations within the dealership through diligent communication and coordination. The BDC Appointment Coordinator is responsible for promptly and courteously assisting customers mainly in a call center environment, employing various communication platforms including text, email, and social media. This role demands a high level of professionalism and the ability to multitask in a fast-paced setting, ensuring that every customer interaction is managed with accuracy and care.

Offering a competitive pay range of $18.00 to $22.00 per hour, this position is ideal for motivated individuals who have a genuine interest in customer service and automotive sales support. The role holds significant importance as it directly impacts the dealership's customer experience and satisfaction, which in turn contributes to the overall success and reputation of Hudson Nissan and the Penske Automotive Group. Working here means engaging in a career that offers comprehensive benefits, training, and resources tailored to support personal and professional growth. Employees are provided with opportunities for advancement based on performance, experience, and interests, reflecting the company's commitment to career development and internal promotion.

Employees in this role are expected to exhibit a positive, team-oriented attitude, with strong communication skills and a reliable work ethic. They should be proficient with technical tools such as MS Office Suite, Customer Relationship Management (CRM) systems, and lead management tools to handle inquiries effectively, track customer interest, and compile reports. The successful candidate will be a committed professional who ensures that customers have a world-class experience through every touchpoint of their ownership journey. Excellence and technical expertise are key attributes that align with Penske Automotive Group’s standards for operational success and customer service excellence.

By joining Hudson Nissan, candidates become part of a highly regarded automotive group that not only values employee contributions but also fosters a workplace environment where dedication is recognized and rewarded. This is an opportunity to build a fulfilling career in the automotive industry, supported by a company culture that values integrity and strives to maintain the highest standards of customer service and employee satisfaction.