Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $22.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Career Development
team environment
Job Description
Hudson Nissan is a distinguished automotive dealership that operates as part of the larger Penske Automotive Group (PAG), a Fortune 500 company known for its excellence and integrity in the automotive sector. With a strong reputation for providing quality vehicles and outstanding customer service, Hudson Nissan is committed to upholding the highest standards in the automotive retail experience. PAG itself is recognized consistently by Automotive News as one of the "Best Dealerships to Work For" and is also named among Glassdoor's Best Places to Work. This reflects the company’s dedication not only to its customers but also to its employees, fostering a positive and enriching work environment that encourages professional growth and personal achievement. The dealership prides itself on its values-driven culture focused on integrity, professionalism, excellence, and teamwork, creating an atmosphere where motivated individuals can thrive and contribute to collective success.
The position open at Hudson Nissan is for a Business Development Center (BDC) Appointment Coordinator who plays a crucial role in the dealership’s customer engagement strategy. As a BDC Appointment Coordinator, you will be at the forefront of delivering customer experiences that are prompt, professional, and courteous. This role is vital in a fast-paced call center environment, handling communications with customers through multiple platforms including text messages, email, and social media. The ability to interact effectively and courteously with customers helps ensure their inquiries are handled efficiently and their overall experience with the dealership is exceptional. This position offers an hourly pay rate ranging from $18.00 to $22.00, reflecting the value placed on quality customer service and skilled communication within the company.
Working as part of the Penske Automotive Group means being part of a world-class team that not only values expertise but also provides comprehensive benefits and career advancement opportunities. Employees have access to a comprehensive benefits program including medical, dental, and vision insurance, and a 401k savings plan with a company match. The company invests in its workforce by providing tailored training, resources, and opportunities for career growth aligned with individual performance and ambitions. If you have excellent communication skills, a friendly disposition, and a strong work ethic, and if you are motivated to work in a results-driven environment, this role offers an excellent opportunity to develop your career while contributing to an outstanding customer experience in the automotive industry. Bilingual candidates are preferred, which reflects the company’s commitment to inclusivity and broader customer service reach. Joining Hudson Nissan and the Penske Automotive Group means becoming part of a dynamic team focused on delivering excellence and fostering a rewarding workplace culture.
The position open at Hudson Nissan is for a Business Development Center (BDC) Appointment Coordinator who plays a crucial role in the dealership’s customer engagement strategy. As a BDC Appointment Coordinator, you will be at the forefront of delivering customer experiences that are prompt, professional, and courteous. This role is vital in a fast-paced call center environment, handling communications with customers through multiple platforms including text messages, email, and social media. The ability to interact effectively and courteously with customers helps ensure their inquiries are handled efficiently and their overall experience with the dealership is exceptional. This position offers an hourly pay rate ranging from $18.00 to $22.00, reflecting the value placed on quality customer service and skilled communication within the company.
Working as part of the Penske Automotive Group means being part of a world-class team that not only values expertise but also provides comprehensive benefits and career advancement opportunities. Employees have access to a comprehensive benefits program including medical, dental, and vision insurance, and a 401k savings plan with a company match. The company invests in its workforce by providing tailored training, resources, and opportunities for career growth aligned with individual performance and ambitions. If you have excellent communication skills, a friendly disposition, and a strong work ethic, and if you are motivated to work in a results-driven environment, this role offers an excellent opportunity to develop your career while contributing to an outstanding customer experience in the automotive industry. Bilingual candidates are preferred, which reflects the company’s commitment to inclusivity and broader customer service reach. Joining Hudson Nissan and the Penske Automotive Group means becoming part of a dynamic team focused on delivering excellence and fostering a rewarding workplace culture.
Job Requirements
- High school diploma or equivalent
- Experience in customer service or related field preferred
- Excellent communication skills
- Ability to work in a fast-paced environment
- Proficiency with computers and software applications
- Reliable and punctual
- Positive attitude and team-player mindset
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or call center environment preferred
- Proficiency with MS Office Suite
- Experience using CRM software and lead management tools
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Bilingual skills preferred but not required
Job Duties
- Assist customers promptly and professionally via phone, text, email, or social media
- Schedule and coordinate customer appointments
- Respond to internet inquiries with courtesy and accuracy
- Manage customer information using CRM and lead management tools
- Track customer interest and update files in a timely manner
- Compile required reports and forms
- Collaborate with dealership staff to ensure customer satisfaction
Job Criteria
Experience
No experience required
Job Location
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