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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.26 - $21.42
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
flexible schedule
Job Description
Desert Diamond Casino is a premier entertainment and hospitality establishment located in Glendale, Arizona. It is part of the Tohono O'odham Gaming Enterprise (TOGE), widely recognized for offering a vibrant and dynamic casino experience combined with quality dining and beverage services. As a prominent destination in the region's food and beverage industry, Desert Diamond Casino prides itself on delivering outstanding guest experiences through exceptional customer service, a welcoming atmosphere, and adherence to stringent standards of safety and hospitality. The casino features a variety of entertainment options, gaming activities, and multiple food and beverage outlets, making it a popular choice for... Show More
Job Requirements
- High school diploma or GED preferred
- recent experience as a bartender in recognized establishment or must have successfully completed six months in the TOGE Bar Back position
- must be 18 years of age or older
- no felony, theft or stealing convictions
- must be able to successfully pass a pre-employment drug/alcohol screen
- must be able to pass background investigation
- must be able to obtain and maintain a gaming license
- must have knowledge bartending and bar maintenance operations and customer service
- knowledge of all bar items and liquors
- knowledge of POS systems
- knowledge of cash handling
- ability to obtain a food handlers card
- ability to obtain TIPS certification
- ability to successfully pass cash handling training
- ability to service guests in a professional appearance and manner
- ability to communicate, read, and write clearly in basic English
- ability to demonstrate outstanding guest service at all times
- ability to fill requisition for supplies
- ability to follow instructions and work in a stressful and busy environment
- ability to carry out detailed, but uninvolved written and oral instructions
- skill in interpersonal and customer relations
- must have a high energy, enthusiastic and motivated personality
Job Qualifications
- High school diploma or GED preferred
- recent experience as a bartender in recognized establishment or must have successfully completed six months in the TOGE Bar Back position
- must be 18 years of age or older
- no felony, theft or stealing convictions
- knowledge bartending and bar maintenance operations and customer service
- knowledge of all bar items and liquors
- knowledge of POS systems
- knowledge of cash handling
- ability to obtain a Food Handlers card
- ability to obtain TIPS certification
- ability to successfully pass cash handling training
- ability to service guests in a professional appearance and manner
- ability to communicate, read, and write clearly in basic English
- ability to demonstrate outstanding guest service at all times
- ability to fill requisition for supplies
- ability to follow instructions and work in a stressful and busy environment
- ability to carry out detailed, but uninvolved written and oral instructions
- skill in interpersonal and customer relations
- must have a high energy, enthusiastic and motivated personality
Job Duties
- Possesses a strong knowledge of spirits, wine, champagne and cocktails
- knowledge of the laws and regulations governing food and beverage
- ensures that tribal, city, state and federal health/food safety codes are upheld
- responsible for maintaining a clean, organized and sanitized work area all while following all TOGE, tribal, city, state and federal health/food safety regulations and codes
- responsible for training of new team members and bar backs
- knows drink prices and follows proper measurement
- learns steps of service for food service at bar where available
- serves alcohol and non-alcoholic beverages to casino guests and ensures that legal drinking age are followed and complies with all Title 4 (Arizona liquor law) and TOGE alcohol controls
- computes bills and accepts payments served to guests and beverage servers, must have basic math skills
- provides excellent customer service to guests and beverage servers
- keeps the casino in a clean and safe environment by continually cleaning the ashtrays, sweeping floors and discarding empty containers
- keeps the bar top clean and free of debris
- adheres to all Title 4 (Arizona liquor law) and company internal controls
- serves guests in a responsive, caring, prompt, and courteous manner
- responds to guest request
- must possess outgoing personality
- ability to operate the point of sale (POS) cash register
- stocks self service station
- position requires that standard service techniques and steps of service created for position be learned and must be followed consistently
- monitors guests to ensure that they are not intoxicated and proper procedures are followed if intoxication is observed
- knows information regarding all food and beverage outlets and casino promotions and have ability to inform guest when asked
- maintains a good communication with team members and maintains a positive and professional work environment contributes to a team effort and accomplishes related results as required
- works closely with other departments to ensure seamless delivery of service for our guests
- demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times
- displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards
- due to changes and modification in the job from time to time, we require team members to be flexible and assume other responsibilities assigned by management as management sees the necessity
- some assignments may not be listed in this job description at this time
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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