Service Assistant - Denny's - Pico Rivera, CA

Fullerton, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.90 - $17.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Dependent Care

401(k) with employer match

short-term disability

long-term disability

Employee assistance program

employee discount

Employee Referral Bonus

Job Description

Denny's is a renowned American diner-style restaurant chain known for its friendly atmosphere and a diverse menu that satisfies guests at all times of the day. Established with a mission to provide quality food and exceptional service, Denny's has grown to become a staple in the casual dining industry with locations across the United States and beyond. The Pico Rivera, CA location continues this tradition by offering guests an inviting dining experience characterized by warm hospitality and consistent food quality. As part of the Denny's family, employees contribute to a workplace culture that values teamwork, respect, and continuous improvement.

The Server position at Denny's Pico Rivera, CA location plays a vital role in delivering the exceptional guest experience that the brand is known for. Reporting directly to the General Manager and Restaurant Manager, the Server is responsible for greeting, seating, and servicing guests in a courteous and efficient manner. This role demands attention to detail, excellent communication skills, and a passion for customer service. Servers ensure orders are accurately taken and delivered promptly, engage in suggestive selling to enhance guest satisfaction and boost sales, and handle payments efficiently using the point of sale system. Beyond food and beverage service, Servers also assist with seating rotation, maintain the cleanliness and organization of the dining area, and respond quickly to guest concerns with professionalism and care.

Denny's offers a supportive work environment where Servers receive training to develop their skills and have opportunities for career advancement. Employees enjoy comprehensive benefits including medical, dental, and vision coverage for full-time positions, 401(k) plans with employer match, dependent care support, and disability insurance. The company also provides an Employee Assistance Program (EAP), employee discounts across more than 40 affiliated restaurants, and incentives like employee referral bonuses. The emphasis on diversity and equal opportunity creates an inclusive workplace where every employee’s contribution is valued. This role is ideal for individuals who thrive in dynamic, fast-paced environments and who take pride in providing memorable guest interactions while embodying Denny’s core values.

Job Requirements

Ability to lift and carry supplies and equipment up to 30 lbs
ability to raise a tray weighing up to 25 lbs to shoulder height
able to bend, stoop, reach, wipe, lift, and grab
must have sufficient mobility to move and operate in the work area
must be able to stand and walk throughout a 4 to 8 hour shift
must be able to hear well in a loud environment to respond to employee and guest needs

Job Qualifications

Must be able to communicate effectively in English both orally and in writing
must be able to pass all required tests and training requirements for the position
must be able to work in a team environment
meets Denny’s uniform and grooming standards and maintains them throughout the shift
must be able to work a flexible schedule, including holidays, nights and weekends
possesses excellent guest service skills
possesses basic math skills (add, subtract, multiply and divide)
must be dependable and able to learn basic tasks and follow instructions
places a value on diversity and shows respect for others
must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
must be able to observe and differentiate between monetary denominations
must be able to serve all Denny’s menu products
must be able to operate a point of sale system
must be able to work around potentially hazardous chemicals

Job Duties

Promotes company mission, vision and core values
demonstrates a sense of urgency when serving guests
meets service cycle timing standards
greets guests immediately upon arrival and acknowledges them at departure
assists with guests seating, utilizing proper arrival order and rotation procedures
assists with any special needs
suggestively sells and achieves guest check average targets
accurately enters orders on the point of sale system
prepares beverage orders as well as some appetizers, salads, and desserts
checks prepared orders for completeness and presentation
delivers food and beverage orders timely and in accordance with standards
attends to guests during the entire dining experience in a prompt and courteous manner
demonstrates knowledge of station and floor breakdowns
possesses strong product and menu knowledge
uses proper telephone etiquette
assists with “to go” orders
pre-busses tables in a timely manner
clears, cleans and presets tables promptly upon guests departure
addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
willingly assists others without being asked
maintains cleanliness and organization of the dining room and service area
completes all required side-work, including deep cleaning assignments
provides prompt and courteous service and is cordial to all team members and guests
adheres to Denny’s brand standards and internal policies and procedures