Service Assistant - Bilingual Chinese

Forest Lawn is a renowned organization that has established itself as a leader in funeral services, catering to diverse faiths and cultures. With a commitment to providing compassionate and personalized funeral experiences, Forest Lawn’s Funeral Service Department plays a crucial role in honoring the memories of loved ones in a respectful and professional manner. This company is recognized for its dedication to meeting and exceeding the expectations of families by offering a range of funeral options—from traditional services to completely individualized ceremonies—ensuring that every service is a true reflection of the wishes and cultural practices of the deceased and their families.

As an employer, Forest Lawn offers a unique and meaningful environment where employees are empowered to make a significant impact in the lives of those they serve. The company emphasizes professionalism, compassion, and attention to detail. Employees in the Funeral Service Department are regarded as vital representatives of the organization, entrusted with guiding families through the difficult and sensitive times surrounding funerals.

The role available at Forest Lawn involves a wide spectrum of responsibilities associated with the coordination and management of funeral services. Candidates in this position will be expected to represent Forest Lawn courteously and professionally at all times. The role requires strong interpersonal skills to uphold client family expectations and help facilitate ceremonies with dignity and care. Maintaining strict confidentiality of family information is paramount, reflecting the sensitive nature of the work. The individual will assist with logistical aspects such as providing parking directions, handling flower arrangements, and distributing materials like memory folders and prayer cards during services.

Additionally, the role demands operational tasks including cleaning and maintaining funeral service vehicles, ensuring the presentation of facilities, and verifying decedent identification prior to transportation. The ability to operate related vehicles and equipment safely, as well as assist in training new employees, is also part of the job. The service staff is expected to have a thorough understanding of funeral practices, legal requirements, and Forest Lawn procedures to effectively support and conduct services.

This role also emphasizes physical capability, requiring the ability to lift up to 75 pounds and stand for extended periods, which is crucial during funeral events. Flexibility in working hours, including weekends and holidays, is necessary to accommodate the varied schedule funerals demand. A valid California Driver’s License is mandatory due to the transportation aspects of the job. The position is bilingual with a preference for Chinese language skills, underscoring the company’s dedication to serving diverse communities.

Forest Lawn offers competitive benefits aimed at enhancing the overall employee experience and well-being. Prior to employment, candidates must pass a hair collection drug screening to ensure a safe and professional work environment. Forest Lawn also participates in the federal E-Verify program to confirm employment authorization of new hires, reinforcing compliance with federal employment laws. The company supports fair hiring practices and considers applicants with criminal histories, adhering to applicable laws including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

This role is an excellent opportunity for individuals who have a caring and professional demeanor, relish public speaking, and seek to help families navigate one of life’s most challenging experiences. Forest Lawn honors employees who are passionate about making a profound and positive difference in people’s lives every day they work. If you are looking to join a respected institution where your efforts directly impact families during their moments of loss, this position could be the perfect fit.