Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.00 - $25.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Health savings account
Flexible spending account
401(k)
Job Description
indiGO Auto Group is a globally recognized and award-winning automotive company known for its dedication to outstanding customer care and operational excellence. As an industry thought leader, indiGO Auto Group operates 30 franchised dealerships across eight major US markets including Houston, TX; Rancho Mirage, CA; Palm Springs, CA; Riverside, CA; Marin, CA; Redwood City, CA; St. Louis, MO; San Francisco, CA; Sugar Land, TX; Fort Collins, CO; and Little Rock, AR. The company proudly represents a collection of the world's most prestigious automotive brands including Aston Martin, Audi, Bentley, BMW, Ferrari, Genesis, Hyundai, Jaguar, Lamborghini, Land Rover, McLaren, Mercedes-Benz, Porsche, Rolls-Royce, Rimac, and Volkswagen. They continuously seek motivated, energetic, and bright professionals eager to join their world-class team and contribute to delivering the best customer experiences. With a strong team-focused culture, indiGO strives to be the best for their customers, offering not only exceptional vehicles but superior service and support.
The current opportunity is for a full-time Service Assistant to join the Volkswagen Marin team. This role is ideal for someone who enjoys working in a dynamic, fast-paced environment and wants to develop a career in the automotive service industry. The Service Assistant serves as an essential link between customers and the service department, ensuring that client needs and concerns are addressed promptly and efficiently. This role involves managing appointment scheduling, answering inbound sales calls professionally, and following up post-service appointments to confirm satisfaction. The successful candidate will have the chance to work in state-of-the-art facilities equipped with the latest tools and technologies, supported by a cohesive and collaborative team environment.
The position offers approximately $23.00 to $25.00 per hour, along with opportunities for professional growth within a rapidly expanding company. Employees benefit from comprehensive insurance plans including medical, dental, vision, life insurance, health and flexible savings accounts, 401(k) plans with matching contributions, and paid time off such as vacation, sick days, and holidays. The role demands excellent organizational and communication skills, strong attention to detail, and the ability to maintain professionalism at all times. Candidates should also be self-motivated and capable of working diligently to deliver quality work.
At indiGO Auto Group, inclusion and equal opportunity are core values, ensuring a work environment free from discrimination and harassment. The company encourages applicants from all backgrounds and strives to create a workplace where everyone can thrive and be respected. This is a fantastic opportunity to build a fulfilling career with a respected leader in the automotive industry, working with luxury brands and a team dedicated to excellence in customer service and operational performance.
The current opportunity is for a full-time Service Assistant to join the Volkswagen Marin team. This role is ideal for someone who enjoys working in a dynamic, fast-paced environment and wants to develop a career in the automotive service industry. The Service Assistant serves as an essential link between customers and the service department, ensuring that client needs and concerns are addressed promptly and efficiently. This role involves managing appointment scheduling, answering inbound sales calls professionally, and following up post-service appointments to confirm satisfaction. The successful candidate will have the chance to work in state-of-the-art facilities equipped with the latest tools and technologies, supported by a cohesive and collaborative team environment.
The position offers approximately $23.00 to $25.00 per hour, along with opportunities for professional growth within a rapidly expanding company. Employees benefit from comprehensive insurance plans including medical, dental, vision, life insurance, health and flexible savings accounts, 401(k) plans with matching contributions, and paid time off such as vacation, sick days, and holidays. The role demands excellent organizational and communication skills, strong attention to detail, and the ability to maintain professionalism at all times. Candidates should also be self-motivated and capable of working diligently to deliver quality work.
At indiGO Auto Group, inclusion and equal opportunity are core values, ensuring a work environment free from discrimination and harassment. The company encourages applicants from all backgrounds and strives to create a workplace where everyone can thrive and be respected. This is a fantastic opportunity to build a fulfilling career with a respected leader in the automotive industry, working with luxury brands and a team dedicated to excellence in customer service and operational performance.
Job Requirements
- High school diploma or equivalent
- Previous customer service, sales, or telemarketing experience
- Computer literacy
- Strong organizational and follow-up skills
- Self-motivated and diligent
- Excellent written and verbal communication skills
- Ability to be insured to operate a motor vehicle
- Willing to submit to a drug test and criminal background check
Job Qualifications
- High school diploma or equivalent
- Strong attention to detail
- Computer literacy, strong organizational and follow-up skills
- Previous customer service, sales, or telemarketing experience
- Maintain professional appearance and demeanor at all times
- Self-motivated and diligent
- Excellent written and verbal communication skills
- Ability to be insured to operate a motor vehicle
- Clear focus on delivering work of the highest quality
- Willing to submit to a drug test and criminal background check
Job Duties
- Identify the client's needs and assist with scheduling appointments
- Ensure clients concerns, such as costs, warranty questions, appointment duration, etc., are addressed prior to appointment date
- Receive inbound sales phone calls and leads in a courteous and accommodating manner
- Confirm all client appointments prior to the appointment date, making adjustments if necessary
- Follow up post visit to ensure customer satisfaction
- Work closely with the Service Department, including attending Department meetings
Job Criteria
Experience
No experience required
Job Location
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