Service Assistant

Cincinnati, OH, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Flexible

Weekend Shifts

Benefits

Incredible discounts

Medical insurance

prescription insurance

Dental Insurance

Vision Insurance

telemedicine

Wellness Program

Company Matching 401(k) Retirement Savings Plan

flexible savings accounts

Highly competitive pay

team member incentives and rewards

Pay Access before Pay Day

flexible schedules

Paid Time Off

Access to Team Member Relief Program

Employee assistance program

Employee Referral Bonus Program

Wine and Culinary Education

Career Growth Flight Plan

Milestones Recognition Program

Job Description

Cooper's Hawk is a unique lifestyle brand that combines a Napa-style tasting experience with a modern casual dining atmosphere. Founded in 2005, Cooper's Hawk has grown to become a notable destination featuring a full-service restaurant, bar, private event spaces, and a wine-inspired retail area. They are renowned for their scratch-kitchen menu crafted specifically to complement their award-winning wines. The Cooper's Hawk Wine Club is one of the largest in the world, offering members exclusive benefits like curated dining experiences, special travel opportunities, and access to exceptional wines. Recently, the company has expanded its culinary repertoire by introducing Piccolo Buco by Cooper's Hawk, bringing authentic Roman flavors to its diverse offerings. The brand is committed to delivering the Napa Valley lifestyle experience to all its guests and members through exceptional food, wine, and hospitality.

The role of the Service Assistant at Cooper's Hawk is essential to ensuring every guest enjoys a memorable dining experience. As the point person for staging the dining area, the Service Assistant is responsible for preparing the environment that supports seamless service execution. This role requires someone passionate about guest service and hospitality, with the ability to work well within a team-oriented setting. Service Assistants greet guests warmly, actively communicate between departments, and ensure food and beverages are delivered promptly and courteously. They also maintain cleanliness and organization throughout the dining area, adhering strictly to Cooper's Hawk's high standards of service and food handling.

This part-time or full-time position requires flexibility in scheduling, including the ability to work weekends and holidays, reflecting the dynamic nature of the hospitality industry. Cooper's Hawk values teamwork, professionalism, and attention to detail, providing employees with a supportive environment aimed at career growth and job satisfaction. Additionally, the company offers competitive pay and various team member incentives, reflecting their commitment to employee well-being and development.

Job Requirements

Minimum age of 18 years
ability to read, write, and understand English
must be able to work flexible shifts including weekends and some holidays
ability to multi-task in a fast-paced environment
ability to lift and carry up to 40 lbs
ability to stand and walk for extended periods
commitment to Cooper's Hawk values

Job Qualifications

Must represent Cooper's Hawk values
must be at least 18 years of age
an individual who thrives in a team-based environment
has a passion for guest service and hospitality-focused
must be able to read, write and understand English
ability to work flexible shifts and schedules, inclusive of weekends and some holidays
ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
ability to lift and carry up to 40 lbs
ability to stand and walk up to 10 hours per shift
ability to perform essential functions to Cooper's Hawk standards with reasonable accommodation

Job Duties

Greet all guests with hospitality and friendliness
actively communicate with all departments within the restaurant to ensure a memorable guest experience
adhere to all Cooper's Hawk service standards and food handling procedures
pick up and deliver food orders to the table as assigned, as well for carry-out orders
engage with guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful manner
maintain knowledge of Cooper's Hawk menu
ensure dishes are stocked and available for table service and table silverware is ready for service
maintain a safe, clean, organized, and stocked work area
maintain professional relationships and communicate clearly with all guests, managers and team members
follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
perform other duties as assigned