Service Assistant

Cooper's Hawk is a distinguished hospitality brand known for its unique blend of a Napa-style tasting room, wine-inspired retail, a full-service restaurant, bar, and private event spaces. The company delivers a modern yet casual dining experience meticulously crafted to pair with its award-winning wines. Since its inception in 2005, Cooper's Hawk has built one of the largest wine clubs globally, offering exclusive memberships that provide curated dining and travel experiences. The brand also extends its expertise with Piccolo Buco by Cooper’s Hawk, bringing the vibrant flavors of Rome to its clientele. Cooper's Hawk stands out as a lifestyle brand merging exceptional cuisine, world-class wines, and memorable experiences in an atmosphere that resonates sophistication and warmth.

The role of a Service Assistant at Cooper's Hawk is paramount to maintaining the seamless flow of the dining room and enhancing each guest's experience. This position is integral for creating memorable and personal moments for visitors by ensuring the environment is impeccably prepared and operational throughout service hours. Service Assistants support the front-of-house team by overseeing the readiness of dining areas, restocking supplies, coordinating with servers and management, and assisting with food running and carryout orders. The role demands energy, positivity, and a dedication to hospitality that reflects Cooper’s Hawk’s core value of Uncompromising Hospitality.

Service Assistants at Cooper's Hawk are champions behind the scenes, ensuring that service areas are clean, organized, and guest-ready at all times. Their proactive involvement includes preparing stations, maintaining supplies, and following operational checklists that help standardize the quality of service. Effective communication within the team is essential, as Service Assistants are expected to keep in sync with servers, food runners, and managers to guarantee smooth and timely service. They are encouraged to go beyond the routine by providing exceptional touches that elevate the overall dining experience.

The ideal candidate enjoys a fast-paced work environment, handles multiple tasks efficiently, and approaches each shift with a positive attitude and readiness to contribute. Service Assistants must be comfortable performing physical tasks such as lifting and standing for extended periods, and they should have a flexible schedule including weekends and holidays. Cooper's Hawk fosters a supportive work environment with opportunities for growth and career advancement through its Career Growth Flight Plan.

Employees benefit from comprehensive incentives that include a 50 percent dining and carryout discount, a 40 percent retail wine discount, and a 20 percent discount on retail and private events. Additional perks include monthly wine tastings, medical, dental, vision, and telehealth options, 401k with company match, paid time off, flexible scheduling, early pay access, wellness and mental health support, and wine and culinary education. Team members are recognized through milestone rewards, referral bonuses, and are part of a culture that values collaboration and mutual success. Cooper's Hawk is committed to equal opportunity employment and accommodates all qualified applicants without discrimination. The Service Assistant role offers not only a job but a chance to be part of a dynamic hospitality team dedicated to delivering exceptional guest experiences and a vibrant workplace culture.