Service Assistant

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $23.00 - $25.00
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Benefits

Competitive PTO
401k
Health Insurance
Dental Insurance
Vision Insurance
Dining Discounts
wellness benefits

Job Description

Crenn Dining Group is renowned for its commitment to culinary excellence, innovation, and sustainability. Rooted in the values of humanity, sustainability, artistry, and equity, this distinguished group of restaurants creates extraordinary dining experiences that challenge conventional norms. At the heart of Crenn Dining Group’s philosophy is a planet-first mindset, emphasizing eco-conscious practices and ethical dealings throughout all aspects of their operations. The group is a proud Equal Opportunity Employer, dedicated to fostering inclusive, diverse, and equitable work environments. This commitment spans from sourcing ingredients from responsible purveyors to cultivating a respectful, welcoming atmosphere for all team members and guests. Their establishments are celebrated for their artistic presentation, exceptional service, and devotion to sustainability, making them a leader in the fine dining industry.

Atelier Crenn, a flagship venue within the Crenn Dining Group, embodies these core principles with its unique blend of artistry, creativity, and impeccable service. The restaurant seeks a full-time Service Assistant to join its dedicated team. This position is essential to ensuring that the dining room is impeccably prepared and maintained throughout service hours. The Service Assistant plays a key role in setting up the dining room each evening, from arranging tables and chairs to preparing plates, utensils, and glassware in adherence to fine-dining standards. This role demands a meticulous, efficient, and friendly individual who thrives in a fast-paced environment and takes pride in delivering luxury service.

The Service Assistant’s responsibilities include managing table maintenance during service, assisting with food running, engaging positively with guests by explaining dishes, and supporting sommeliers in their duties. Comfortable movement and professionalism in the dining room are essential as the Service Assistant must handle luxury equipment with care and maintain the restaurant’s cleanliness and order throughout shifts. This role also involves preparing non-alcoholic beverages, coffee, tea, and ensuring all service stations are fully stocked and organized.

Atelier Crenn offers competitive hourly wages ranging from $23 to $25 per hour, plus tips, alongside a comprehensive benefits package that includes paid time off, 401(k) retirement savings plan, health, dental, and vision insurance, dining discounts, wellness programs, educational benefits, uniform support, and team trips to renowned events such as the BBF. The position provides an excellent opportunity for individuals passionate about hospitality to develop their skills in a prestigious setting while contributing to a team-oriented and equity-focused environment.

This role is ideal for individuals with prior hospitality or customer service experience who appreciate the fine details of luxury service and possess a strong work ethic and a hospitable attitude. Atelier Crenn values team players who are detail-oriented, reliable, and open to learning, ensuring a high standard of both individual and collective performance. Applicants who bring a warm, professional presence and an eagerness to contribute to a sustainable and artistic culinary experience will find rewarding opportunities at Atelier Crenn, part of the acclaimed Crenn Dining Group. For more details about the restaurant and its guiding principles, visit the official Crenn Dining Group pages or culinary resources online.

Job Requirements

  • High school diploma or equivalent
  • Minimum experience in hospitality or customer service
  • Ability to lift 50 pounds
  • Strong communication skills
  • Ability to work flexible hours including evenings and weekends
  • Must maintain a professional appearance
  • Willingness to learn and take directions
  • RBS certification preferred

Job Qualifications

  • Minimum experience in hospitality or customer service
  • Friendly and social personality with strong communication skills
  • Ability to work efficiently in a fast-paced fine dining environment
  • Basic knowledge of food and beverage
  • Strong sense of responsibility and attention to detail
  • Ability to interact with guests professionally and courteously
  • Physical ability to lift up to 50 pounds
  • RBS certification preferred

Job Duties

  • Prepare trays, plates, utensils, and napkins for service
  • Set and reset tables during service
  • Refill glassware station, polish cutlery during service
  • Make sure to clear the table and be responsible when handling luxury equipment
  • Align tables and chairs in the dining room, setting dining room tables
  • Set up the guest bathroom (soap, toilet paper, towels, candles)
  • Set up plates for the kitchen
  • Assist sommelier during service with table maintenance (clearing, marking)
  • Constantly keeping an eye on the water levels, fill when needed
  • Always help to run food when hands are needed
  • Mark table, clear table as needed
  • Prepare coffee and tea for the guest
  • Prepare non - alcoholic drinks and follow recipes and standards
  • Break down N/A Bev and coffee station
  • Acknowledge guests about food details and serve dishes following standard and order
  • Be responsible for the inventory supplies and weekly cleaning side work
  • Keep a constant eye contact on the guest to anticipate need and reporting to a sommelier when a guest is unhappy
  • Speak with guests using clear and professional language
  • Ensure high standards of personal presentation and grooming
  • Ensure that the restaurant is always kept clean and organized, in both the front and back of house areas
  • Complete the daily responsibilities that are set for each individual shift
  • Attend training sessions and meetings when they are required
  • Work with fellow staff members to ensure that the restaurant achieves its full potential
  • Complete side work promptly

Job Criteria

Experience

Mid Level (3-7 years)


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