Service Advisor-Wilmington, NC

Velocity Vehicle Group (VVG) is a leading dealership representing a premium commercial brand in the medium to heavy truck market. Known for providing a comprehensive full-service experience, VVG excels with exceptional sales teams, highly skilled technicians, and readily available parts. Our mission is to serve as the ultimate one-stop shop catering to truckers, owner operators, fleet managers, and companies alike. Combined with our robust Leasing and Rental business and a well-established financial services division, Velocity Vehicle Group stands at the forefront of the truck dealership industry. We pride ourselves on delivering quality, reliability, and convenience, creating an unparalleled experience for all our customers.\n\nWe are looking to expand our team with dedicated Service Advisors who are passionate about customer service and thrive in a fast-paced, dynamic work environment. As a Service Advisor at VVG, you will play a pivotal role in ensuring customer satisfaction by bridging communication between truck owners and our skilled maintenance teams. This role is critical for maintaining our high standards of service and upholding the reputation our brand has built. Service Advisors greet customers as they arrive at the maintenance area, listen carefully to their vehicle concerns, and conduct thorough inspections to identify and clarify vehicle problems. They check for recalls proactively and gather essential vehicle information such as mileage and VIN numbers. Your responsibilities will also include submitting warranty repair documentation, verifying warranty and service contract coverage, and preparing detailed repair orders. The role demands careful coordination to monitor repair progress, provide timely job updates, and secure necessary approvals to keep repairs on schedule. You will maintain strong customer rapport by clearly explaining estimates, service timelines, and by keeping customers informed until their vehicles are ready for pick-up. Administrative tasks will also be part of your routine on a needs basis.\n\nThis opportunity comes with competitive hourly compensation ranging from $20 to $25 based on experience, along with a bonus plan to reward your hard work. Joining Velocity Vehicle Group means becoming part of a company culture that has been recognized as a Great Place to WorkTM. We are committed to supporting our employees with a full benefits package that includes 401K with matching contributions, medical, dental, and vision insurance, along with additional perks such as employer-paid life insurance, paid vacation days, sick leave, and employee discounts. VVG also prioritizes continuous professional development through comprehensive training programs and career advancement opportunities. We are proud to be an equal opportunity employer that prohibits discrimination and ensures fairness throughout the workplace. When you join Velocity Vehicle Group, you join a team that values integrity, customer focus, and collaboration while offering an energizing and rewarding work environment.