Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $29.75
Benefits
competitive salary
Medical insurance
Dental Insurance
vision coverage
Life insurance
401(k) with Company Match
Paid Time Off
Holiday Savings Plan
store discounts
Job Description
Fun Town RV (FTRV) is Texas's largest recreational vehicle dealership chain, founded in 2010 and operating 36 locations with plans for further expansion. The company has established a strong reputation for delivering excellent customer service and offering top RV brands for less at competitive prices. Every RV sold undergoes a rigorous 100-plus point inspection process to ensure quality and reliability. As a company, Fun Town RV emphasizes core values such as honesty, accountability, positivity, and a passion for exceeding customer expectations. The company fosters an environment that encourages employee growth and offers competitive earning opportunities, making it an attractive workplace for those seeking a dynamic and rewarding career in the RV industry.
The Service Advisor role at Fun Town RV is integral to the success of the dealership's service department. Serving as the primary point of contact for customers, the Service Advisor ensures a seamless and positive experience throughout the repair and maintenance process. This position requires balancing customer interactions with coordination of service technicians and administrative tasks. The successful candidate will document service requests accurately, provide clear communications about timelines, costs, and service recommendations, and promote additional services and dealership programs. This role is essential in maintaining customer satisfaction and contributing to the overall operational efficiency of the service department at Fun Town RV.
The Service Advisor role at Fun Town RV is integral to the success of the dealership's service department. Serving as the primary point of contact for customers, the Service Advisor ensures a seamless and positive experience throughout the repair and maintenance process. This position requires balancing customer interactions with coordination of service technicians and administrative tasks. The successful candidate will document service requests accurately, provide clear communications about timelines, costs, and service recommendations, and promote additional services and dealership programs. This role is essential in maintaining customer satisfaction and contributing to the overall operational efficiency of the service department at Fun Town RV.
Job Requirements
- High school diploma or equivalent
- 1-2 years of customer service or service advisor experience preferably in RV or automotive
- Basic computer skills and proficiency in service software
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Ability to sit for prolonged periods and walk frequently within the service area
- Ability to lift up to 15 pounds occasionally
- Capacity to work in moderately noisy and outdoor environments
- Authorized to work in the U.S.
Job Qualifications
- 1-2 years of experience in a service advisor or customer-facing role
- Familiarity with RV systems, parts, and maintenance is a plus
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in service management software and basic computer applications
- Customer-focused mindset with problem-solving abilities
Job Duties
- Greet customers promptly and professionally
- Listen to customer concerns and document service requests
- Maintain clear communication about vehicle status, timelines, and costs
- Create and manage repair orders accurately
- Coordinate with service technicians to ensure quality repairs
- Handle warranty work and communication with manufacturers
- Provide detailed service estimates and promote additional services
- Address customer concerns promptly and follow up post-service
- Maintain accurate customer and repair records
- Process payments and monitor service schedules
- Perform additional duties as assigned by management
Job Criteria
Experience
No experience required
Job Location
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