Service Advisor

Gerald Jones Auto Group, a respected and multi-brand automotive dealership group locally operated since 1974, stands as a pillar of the automotive sales and service industry. With a legacy spanning decades, this rapidly growing and dynamic organization prides itself on its customer-centric approach and commitment to excellence. The group operates several dealerships, including renowned brands such as Volkswagen, providing a comprehensive range of automotive services designed to meet and exceed customer expectations. Employees at Gerald Jones Auto Group are regarded as integral to the company’s ongoing success, fostering an environment where motivated individuals thrive and contribute meaningfully to the collective achievements of the team. With an emphasis on happy employees leading to happy customers, the company invests in its workforce through rewards, career development opportunities, and a positive workplace culture. Those who excel are recognized and given pathways for advancement, reflecting Gerald Jones Auto Group’s dedication to nurturing talent and maintaining a highly professional team. Established as a multi-brand group with a commitment to rapid growth, the organization cultivates an environment that is challenging, fast-paced, and rewarding, ensuring every team member is a key contributor to customer satisfaction and business prosperity. Joining Gerald Jones Auto Group means becoming part of a legacy of automotive excellence, where your efforts directly impact the customer experience and the overall success of the dealership group.

The role of a Volkswagen Service Advisor within Gerald Jones Auto Group is pivotal in maintaining the high standards of customer service and operational efficiency. A Service Advisor acts as the essential liaison between customers and automotive technicians, ensuring that every vehicle service appointment is handled smoothly and professionally. This role demands a combination of technical understanding, exceptional customer service skills, and effective communication. The Service Advisor oversees the workflow on the drive lane, managing appointments, and ensuring customers receive prompt, courteous, and comprehensive service. They are responsible for guiding customers through their service visits, from initial greetings to final vehicle delivery, addressing inquiries both in person and over the phone with concierge-level support. This position is not only about scheduling and coordination but also about building long-lasting relationships with customers by providing clear information about service needs, pricing, and follow-up recommendations. The advisor must be adept at managing technicians’ workloads efficiently to maximize shop productivity while safeguarding a positive service experience for every vehicle owner. This is an excellent opportunity for individuals with a background in automotive customer service who seek to enhance their careers in a supportive environment where professional development, personal growth, and employee well-being are prioritized. The ideal candidate will be organized, personable, and proactive, capable of balancing multiple responsibilities seamlessly while representing the Gerald Jones Auto Group’s commitment to quality and integrity. This role offers competitive benefits including medical, vision, dental, and disability plans, a 401k plan with company match, paid vacation, paid time off, and employee-focused programs such as referral bonuses and professional development projects. Join Gerald Jones Auto Group as a Volkswagen Service Advisor and embark on a rewarding career path in a reputable dealership group recognized for its dedication to excellence and employee satisfaction.