Service Advisor

Service Street Tire & Auto proudly serves the South Denver Metro Area, offering honest service and dependable results customers can rely on. As a well-established automotive service provider, they specialize in a wide range of auto maintenance and repair services, from routine oil changes to complex major repairs. The company is known for fast, friendly, and professional service, ensuring customer satisfaction with every visit. Their commitment to quality and customer care has made them a trusted name in the local automotive industry.

The role of Sales/Service Advisor at Service Street Tire & Auto is a critical position responsible for ensuring customers receive excellent service and accurate information regarding their vehicle maintenance and repair needs. This position involves directly engaging with customers both in-person and over the phone, using standardized customer service techniques to greet and assist customers promptly and courteously. The Sales/Service Advisor will listen attentively to customers’ concerns, inspect vehicles as necessary, and refer to service histories to accurately identify service needs. They will recommend appropriate services based on their knowledge and clearly communicate any additional recommendations from automotive technicians, enabling customers to make informed decisions.

This role requires the ability to document all service recommendations accurately in customer files and promote the sale of services, parts, and accessories by demonstrating a strong understanding of the products and service requirements. The Sales/Service Advisor provides accurate quotes, including detailed costs and completion times, and keeps customers updated on the status of their vehicle services throughout the day. This position also involves handling customer checkouts with care, including reviewing multi-point inspections and explaining warranties. Follow-up communication is vital to ensure customer satisfaction with completed repairs and to track warranty parts and returns.

Compensation for this position ranges from $18 to $20 per hour, including opportunities for spiffs and bonuses, reflecting the company's commitment to rewarding performance. As part of their employee benefits package, Service Street Tire & Auto offers competitive bi-weekly pay, tuition reimbursement, paid vacation and sick time, six paid holidays, medical, dental, and vision insurance, life insurance funded by the company, a 401(k) retirement savings plan with company match, discounted services on personal and immediate family vehicles, and clear paths for professional advancement.

Working at Service Street Tire & Auto as a Sales/Service Advisor offers career growth in a respected automotive service company with a strong culture of customer focus and employee support. This role demands physical stamina due to working conditions that include exposure to noise, dust, fumes, and varying temperatures and requires regular standing, bending, lifting, and communication. The company values diversity and provides equal employment opportunities without discrimination, aiming to create an inclusive and supportive work environment for all employees.