Honda North logo

Service Advisor

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $65,000.00 - $100,000.00
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401k plan with company match
Training and development opportunities
Paid Time Off
Positive work culture

Job Description

Honda North, a dealership within the Penske Automotive Group (PAG), is a prominent player in the automotive retail industry, known for its commitment to delivering outstanding customer experiences and high-quality services. Penske Automotive Group, a Fortune 500 company, is a respected leader recognized for its excellence in the automotive sector, consistently earning accolades such as being named among the "Best Dealerships to Work For" by Automotive News and recognized by Glassdoor as one of the "Best Places to Work." Honda North benefits from this strong corporate foundation, offering a positive and inclusive workplace culture focused on integrity, professionalism, teamwork, and excellence.

At Honda North, the focus extends beyond sales and service to fostering a work environment that promotes growth, achievement, and financial satisfaction. The dealership prides itself on supporting its employees through comprehensive training programs, resources, and opportunities for career advancement tailored to individual talents and aspirations. As a trusted part of the Penske Automotive Group, Honda North maintains a values-driven culture where employees are empowered to excel and make a meaningful impact every day.

In this context, Honda North is actively seeking a dedicated and knowledgeable automotive Service Advisor. This role is pivotal in bridging the gap between customers and the service department, ensuring an exceptional customer experience. As a Service Advisor, you will be responsible for scheduling service appointments, reviewing vehicle service histories, and communicating clearly and effectively with customers about their maintenance and repair needs. The position requires providing accurate cost estimates while maintaining transparency and trust with clients.

The annual compensation for the Service Advisor position ranges from $65,000 to $100,000, reflecting the significant responsibility and customer-facing nature of the role. The Service Advisor works closely with skilled technicians and service managers, coordinating service efforts and ensuring customer satisfaction at every touchpoint.

The ideal candidate for this position is someone with a genuine passion for automotive service, excellent communication skills, and a commitment to delivering exceptional service. Efforts will be supported by a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) savings and retirement plan with a company match. The role calls for enthusiasm, reliability, and an ability to thrive in a fast-paced, results-driven environment.

Joining Honda North offers a professionally and financially rewarding career path, enriched by a supportive organizational culture and the opportunity for ongoing learning and growth. If you are motivated by teamwork, integrity, and dedicated customer service, this role could be a great match for you. Honda North and the Penske Automotive Group value diversity and inclusion and encourage applicants who are ready to contribute to a dynamic and growing dealership to apply. The selection process includes thorough background and reference checks, driving record review, and drug screening, underscoring a commitment to a safe and reliable work environment.

This Service Advisor role represents an exciting opportunity to join a leading automotive dealership known for its customer-centric values and supportive workplace culture. If you aim to advance your career in the automotive service field within a stable and reputable company, Honda North invites you to bring your skills, dedication, and positive attitude to their team. Join a company where your contributions are valued, and your career can grow alongside a leader in the automotive industry.

Job Requirements

  • Genuine interest in providing an exceptional customer experience
  • Friendliness and enthusiasm with a team-player attitude
  • Excellent communication, interpersonal, and organizational skills
  • Strong work ethic and ability to work in a fast-paced environment
  • Valid driver’s license with a good driving record
  • Ability to pass background and drug screening checks
  • Flexibility to work varied shifts as required

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in automotive service advising or customer service
  • Strong communication and interpersonal skills
  • Ability to multitask and manage time efficiently
  • Proven ability to provide excellent customer service
  • Familiarity with automotive terminology and repair processes
  • Basic computer skills for managing service records and scheduling

Job Duties

  • Schedule service appointments with customers
  • Review vehicle service history and recommend needed maintenance
  • Provide accurate cost estimates for repairs and services
  • Communicate effectively and clearly with customers about vehicle issues
  • Coordinate with service technicians and managers to ensure timely service completion
  • Maintain customer satisfaction through professional and courteous interactions
  • Promote dealership services and encourage repeat business

Job Criteria

Experience

No experience required


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