Service Advisor

Burbank, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $200,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid sick leave

Paid vacation

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

employee assistance plan

Disability insurance

Job Description

Mercedes-Benz of Beverly Hills, a proud member of the Fletcher Jones Automotive Group, stands as a premier luxury automotive dealership renowned for delivering unparalleled customer experiences. As part of the nation’s number one family-owned automotive group, this establishment is deeply rooted in a tradition of excellence, integrity, and innovation that has shaped its reputation within the automotive industry. They have cultivated an environment where professionals are empowered to provide world-class service that aligns with the prestigious Mercedes-Benz brand, emphasizing not only operational accuracy but also hospitality and customer trust.

The role of a Service Advisor at Mercedes-Benz of Bev...

Job Requirements

Experience in a dealership or automotive service environment
Ability to interpret customer concerns and translate them into clear repair instructions
Ability to coordinate effectively with technicians and internal departments
Strong understanding of repair order documentation, maintenance recommendations, warranty awareness, and service workflow
Proactive, dependable, and detail-oriented
Comfortable working in a performance-driven environment
Ability to build rapport quickly and handle difficult conversations professionally
Maintain a sense of urgency without sacrificing quality or guest satisfaction

Job Qualifications

High school diploma or equivalent required
Automotive dealership or service advising experience preferred
Valid driver’s license and insurable driving record required
Ability to communicate effectively with customers, technicians, and management
Ability to prepare accurate repair orders and maintain detailed documentation
Basic proficiency with dealership management systems, service software, and standard office applications preferred

Job Duties

Serve as the primary point of contact for service guests and play a critical role in creating a seamless, professional, and luxury-level service experience
Listen carefully to customer concerns, document repair and maintenance needs accurately, coordinate with technicians and internal teams, and communicate clearly throughout the repair process
Greet guests promptly and professionally, review vehicle concerns, recommend maintenance and repair services based on vehicle needs and manufacturer guidelines, and prepare accurate repair orders
Provide timely updates, explain recommendations and repair findings in a way customers can understand, obtain approvals for additional work, and ensure guests are informed of pricing, timelines, and completion status
Work closely with technicians, parts, warranty, and management to ensure repair orders are written clearly, work is properly dispatched, and vehicles move efficiently through the service process
Identify opportunities to improve customer retention, service sales, and overall department performance by delivering a high standard of communication, follow-through, and guest care
Manage multiple priorities in a fast-paced environment while maintaining a calm, polished, guest-focused approach