Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $200,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid sick leave
Paid vacation
401(k)
401(k) matching
Flexible spending account
Professional development assistance
Life insurance
employee assistance plan
Disability insurance
Job Description
Mercedes-Benz of Beverly Hills, a proud member of the Fletcher Jones Automotive Group, stands as a premier luxury automotive dealership renowned for delivering unparalleled customer experiences. As part of the nation’s number one family-owned automotive group, this establishment is deeply rooted in a tradition of excellence, integrity, and innovation that has shaped its reputation within the automotive industry. They have cultivated an environment where professionals are empowered to provide world-class service that aligns with the prestigious Mercedes-Benz brand, emphasizing not only operational accuracy but also hospitality and customer trust.
The role of a Service Advisor at Mercedes-Benz of Beverly Hills is critical to maintaining and enhancing this esteemed reputation. The Service Advisor acts as the primary liaison between service guests and the dealership’s service department, ensuring a seamless and luxury-level experience from the moment a guest arrives through the completion of vehicle maintenance or repairs. This position demands a professional who is not only customer-focused but also highly organized and adept at communicating with confidence and empathy. The incumbent will be responsible for attentively listening to customer concerns, accurately documenting repair and maintenance needs, coordinating with skilled technicians and internal teams, and consistently keeping guests informed throughout the service process.
The Service Advisor will greet guests promptly and professionally, conduct thorough reviews of vehicle concerns, recommend appropriate maintenance and repair services based on manufacturer guidelines, and prepare detailed and precise repair orders. They will provide timely updates, explain repair recommendations in layman’s terms to assure guest understanding and comfort, obtain necessary approvals for additional work, and ensure complete transparency regarding pricing, timelines, and completion status. Collaborating closely with technicians, parts, warranty experts, and management is essential to ensure that repair orders are clear, work is dispatched efficiently, and vehicles are returned to guests promptly.
Success in this role hinges upon strong attention to detail, sound judgment, excellent interpersonal skills, and the ability to manage multiple priorities in a fast-paced, performance-driven environment. The ideal candidate thrives under pressure, maintains a polished, guest-focused demeanor, and proactively identifies opportunities to enhance customer retention, service sales, and overall department performance through exemplary communication, follow-through, and guest care.
Mercedes-Benz of Beverly Hills offers a compensation structure primarily based on commission, reflecting the performance-driven nature of the position, with additional hourly pay for non-sales duties and rest periods. The expected total annual earnings range from $60,000 to $200,000, including commissions that may range from $54,000 to $191,000 based on individual performance. This pay structure rewards excellence and dedication while fostering a competitive yet supportive work environment.
Beyond competitive compensation, Mercedes-Benz of Beverly Hills is deeply committed to cultivating talent by providing a quality work atmosphere where creativity, personal growth, and professional development are highly encouraged. As an equal opportunity employer, the dealership values diversity and fosters an inclusive workplace where every team member feels valued and empowered to contribute to the company’s ongoing success. Joining this team as a Service Advisor means becoming part of a legacy that drives innovation and champions exceptional guest experiences within the luxury automotive sector.
The role of a Service Advisor at Mercedes-Benz of Beverly Hills is critical to maintaining and enhancing this esteemed reputation. The Service Advisor acts as the primary liaison between service guests and the dealership’s service department, ensuring a seamless and luxury-level experience from the moment a guest arrives through the completion of vehicle maintenance or repairs. This position demands a professional who is not only customer-focused but also highly organized and adept at communicating with confidence and empathy. The incumbent will be responsible for attentively listening to customer concerns, accurately documenting repair and maintenance needs, coordinating with skilled technicians and internal teams, and consistently keeping guests informed throughout the service process.
The Service Advisor will greet guests promptly and professionally, conduct thorough reviews of vehicle concerns, recommend appropriate maintenance and repair services based on manufacturer guidelines, and prepare detailed and precise repair orders. They will provide timely updates, explain repair recommendations in layman’s terms to assure guest understanding and comfort, obtain necessary approvals for additional work, and ensure complete transparency regarding pricing, timelines, and completion status. Collaborating closely with technicians, parts, warranty experts, and management is essential to ensure that repair orders are clear, work is dispatched efficiently, and vehicles are returned to guests promptly.
Success in this role hinges upon strong attention to detail, sound judgment, excellent interpersonal skills, and the ability to manage multiple priorities in a fast-paced, performance-driven environment. The ideal candidate thrives under pressure, maintains a polished, guest-focused demeanor, and proactively identifies opportunities to enhance customer retention, service sales, and overall department performance through exemplary communication, follow-through, and guest care.
Mercedes-Benz of Beverly Hills offers a compensation structure primarily based on commission, reflecting the performance-driven nature of the position, with additional hourly pay for non-sales duties and rest periods. The expected total annual earnings range from $60,000 to $200,000, including commissions that may range from $54,000 to $191,000 based on individual performance. This pay structure rewards excellence and dedication while fostering a competitive yet supportive work environment.
Beyond competitive compensation, Mercedes-Benz of Beverly Hills is deeply committed to cultivating talent by providing a quality work atmosphere where creativity, personal growth, and professional development are highly encouraged. As an equal opportunity employer, the dealership values diversity and fosters an inclusive workplace where every team member feels valued and empowered to contribute to the company’s ongoing success. Joining this team as a Service Advisor means becoming part of a legacy that drives innovation and champions exceptional guest experiences within the luxury automotive sector.
Job Requirements
- Experience in a dealership or automotive service environment
- Ability to interpret customer concerns and translate them into clear repair instructions
- Ability to coordinate effectively with technicians and internal departments
- Strong understanding of repair order documentation, maintenance recommendations, warranty awareness, and service workflow
- Proactive, dependable, and detail-oriented
- Comfortable working in a performance-driven environment
- Ability to build rapport quickly and handle difficult conversations professionally
- Maintain a sense of urgency without sacrificing quality or guest satisfaction
Job Qualifications
- High school diploma or equivalent required
- Automotive dealership or service advising experience preferred
- Valid driver’s license and insurable driving record required
- Ability to communicate effectively with customers, technicians, and management
- Ability to prepare accurate repair orders and maintain detailed documentation
- Basic proficiency with dealership management systems, service software, and standard office applications preferred
Job Duties
- Serve as the primary point of contact for service guests and play a critical role in creating a seamless, professional, and luxury-level service experience
- Listen carefully to customer concerns, document repair and maintenance needs accurately, coordinate with technicians and internal teams, and communicate clearly throughout the repair process
- Greet guests promptly and professionally, review vehicle concerns, recommend maintenance and repair services based on vehicle needs and manufacturer guidelines, and prepare accurate repair orders
- Provide timely updates, explain recommendations and repair findings in a way customers can understand, obtain approvals for additional work, and ensure guests are informed of pricing, timelines, and completion status
- Work closely with technicians, parts, warranty, and management to ensure repair orders are written clearly, work is properly dispatched, and vehicles move efficiently through the service process
- Identify opportunities to improve customer retention, service sales, and overall department performance by delivering a high standard of communication, follow-through, and guest care
- Manage multiple priorities in a fast-paced environment while maintaining a calm, polished, guest-focused approach
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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