Server/Guest Experience Ambassador

The Server / Guest Experience Ambassador position is based in Sarasota, FL, and offers both part-time and full-time employment opportunities. This role is integral to ensuring a seamless, enjoyable dining experience for residents, colleagues, and guests within a hospitality-focused environment. The establishment values a best-in-class dining atmosphere that prioritizes exemplary service and a genuine spirit of hospitality. This position reports directly to the Director of Dining Services, highlighting its importance in maintaining high service standards and positive guest interactions.

As a Server / Guest Experience Ambassador, the individual acts as the face of the dining services, responsibly delivering food and beverages while attending to specialty diets and customized meal requests. This role requires a comprehensive understanding of the menu, with the ability to clearly communicate dish ingredients, preparation methods, and descriptions to residents, thereby enhancing their dining choices and satisfaction. Attention to detail is vital, as the ambassador must check dietary restrictions, preferences, and dislikes to ensure every guest receives care tailored to their needs. This position demands active engagement with residents to take orders accurately and provide attentive service that meets and exceeds expectations.

The role also involves various operational tasks that support the overall dining environment, including setting up and breaking down dining areas during scheduled meal periods, stocking service stations with necessary supplies, and maintaining cleanliness through duties like sweeping, mopping, and clearing tables. The ambassador may assist culinary staff by washing equipment or supporting preparation stations, ensuring the smooth flow of service.

Working as a Server / Guest Experience Ambassador involves operating in a dynamic kitchen setting that requires interaction with equipment such as ovens, stoves, dishwashers, slicers, coffee machines, steamers, mixers, and knives. The environment can be warm and noisy, and the employee must be physically capable of standing for long periods, lifting items up to 40 pounds, and performing activities such as reaching, bending, kneeling, and stooping. Manual dexterity, good auditory and visual abilities, and the capacity to follow both written and oral instructions are essential for success in this role.

The position offers a competitive hourly rate ranging from $16.00 to $18.00, paid weekly via direct deposit. Beyond compensation, employees benefit from a generous package that includes health, dental, and vision insurance, company-paid life insurance, a 401(k) savings plan, and paid time off encompassing vacation, holidays, and sick leave. Additional supports such as an Employee Assistance Program (EAP), career growth opportunities, and various employee perks and rewards further enhance the work experience.

Candidates are expected to hold at least a high school diploma or equivalent and have prior experience in food service and customer service roles. Given the sensitive nature of the work environment, all selected candidates must pass a Level 2 background check in accordance with Florida's Agency for Health Care Administration regulations (HB531).

This role is ideal for individuals passionate about hospitality and motivated to provide superior service in a supportive, fast-paced dining setting. The Server / Guest Experience Ambassador must embody kindness, attentiveness, and professionalism, thereby upholding the establishment’s commitment to excellent guest experiences and fostering a positive community atmosphere.