Server, Winter 26/27

Tacoma, WA, USA|Onsite

Job Overview

Compensation

Hourly

Range $17.13 - $18.50

Benefits

Free Alterra season pass

Discounts on ski and snowboard lessons

Discounts on ski and snowboard rentals

Discounts on Gear Tune-Ups

discounts on food and beverage

Employee housing available

accrued paid time off

group health insurance

401K benefit with match

Employee-only Night Skiing events

Job Description

Crystal Mountain is the largest ski resort in Washington and a premier destination for skiers, snowboarders, and summer adventurers. Situated in the beautiful National Forest near Mt. Rainier, Crystal Mountain offers an unparalleled mountain experience as part of the prestigious Alterra Mountain Company, a collection of some of the world's most aspirational outdoor brands. Known for its breathtaking terrain, exceptional guest services, and vibrant community spirit, Crystal Mountain is deeply rooted in the passion for outdoor adventure and mountain lifestyle. Employees here don't just work; they embrace a lifestyle filled with camaraderie, events, and endless opportunities to enjoy the outdoors, making it a truly unique place to build a career. The resort’s culture is built on empowerment, authenticity, collaboration, and purpose, fostering an environment that celebrates every member's contributions and nurtures growth and adventure.

The Server position at Crystal Mountain offers an exciting opportunity to join the Summit House dining team. This role reports directly to the Restaurant General Manager and Lead Server and plays a pivotal role in delivering an exceptional dining experience for guests. Servers at Crystal Mountain are essential in setting the tone for customer interactions, ensuring food and beverages are served efficiently and according to health and liquor regulations, and maintaining an inviting atmosphere throughout the dining experience. This seasonal, part-time role pays between $17.13 and $18.50 per hour, plus tips, and requires working evenings, weekends, and holidays, aligning with the operational demands of the resort's hospitality services.

In this role, servers are tasked with setting up service areas, handling food and beverage service in compliance with Washington State Liquor and Health regulations, maintaining cleanliness and organization, and using point of sale systems effectively. They are expected to have a good knowledge of the menu, provide accurate information to guests, and promote the highest customer service standards by anticipating and responding to guest needs. The position requires manual dexterity, physical stamina to lift and move heavy items, and the ability to communicate clearly and work harmoniously within the team. Crystal Mountain also offers a supportive work environment with opportunities for growth, making this a valuable position for those aiming to develop skills in the food and beverage industry while enjoying the unique benefits of working at a world-class mountain resort.

Job Requirements

Must hold a valid M.A.S.T. class 12 or 13 permit (Washington state serving license)
must hold a valid Washington Food Worker Card (Health and Food Safety)
minimum two years professional experience in food and beverage
basic knowledge of P.O.S. systems
able to work evenings, weekends and holidays
able to lift, carry or otherwise move and position a minimum of 30 pounds occasionally
able to manipulate a full-size keg of beer (~160 pounds)
manual dexterity to operate computer and office equipment
auditory and visual acuity to operate computers, phones and mobile devices
ability to work extended periods bending, reaching and speaking
ability to work extended periods standing, walking, kneeling, pushing and pulling

Job Qualifications

Valid Washington state M.A.S.T. class 12 or 13 permit (serving license)
valid Washington Food Worker Card (Health and Food Safety)
minimum two years professional experience in food and beverage
basic knowledge of point of sale systems

Job Duties

Set up for daily service including dishware, glassware, silverware, linens and other amenities according to daily procedures and Restaurant General Manager’s direction
serve food and alcohol within the laws of the Washington State Liquor and Cannabis Board and Washington State Health Department
clean equipment and serving utensils, as well as maintaining clean tables and server stations
stock supplies and prepare backups as appropriate
establish pre-function side work to be performed and ensure all equipment is accounted for and in good condition, notifying Restaurant General Manager of any issues
use and understand point of sale systems
know the menu to be served and be able to explain ingredients, preparation methods, and pairings
promote and maintain the highest level of customer service to all guests by anticipating their needs
serve and bus courses in a timely manner, checking in with tables often
determine when a guest should not be served additional alcoholic beverages in accordance with state regulations
resolve guest complaints within scope of authority or refer to management
assist in resetting tables during and after service
attend all staff meetings as required by management
adhere to all safety, sanitation, food preparation, storage, and alcohol beverage control policies
develop and maintain an organizational culture, values and reputation with staff and guests
ensure a positive, harmonious, compliant and cooperative work environment
act as a representative of Crystal Mountain with guests and community members
abide by all Crystal Mountain employment guidelines