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Server - Union 50, Indianapolis

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive compensation
Tips
Opportunities for advancement
inclusive workplace
Employee Discounts
Training and development programs
Supportive team environment

Job Description

Cunningham Restaurant Group (CRG) is a well-established and rapidly growing restaurant group based in the tri-state area, with roots dating back to 1997 in Brownsburg, Indiana. Founded by Mike Cunningham, CRG has built a reputation for creating memorable dining experiences across its forty restaurants and eighteen distinct concepts. The group is known not only for its culinary innovation and expansion but also for its deep commitment to community impact and sustainability. As a dynamic and forward-thinking company, CRG emphasizes values such as connection, honesty, ownership, respect, fairness, kindness, and opportunity, fostering a workplace culture that is inclusive and supportive of all its employees. CRG prides itself on maintaining a diverse workforce and champions equal employment opportunities, ensuring that every team member is valued regardless of race, religion, gender, age, or any other personal characteristic.

The Server role at Cunningham Restaurant Group is a pivotal position centered around delivering exceptional and attentive customer service to enhance the overall guest dining experience. Servers act as the frontline representatives of the restaurant, responsible for greeting patrons warmly, assisting with menu selections, and ensuring accurate order taking and prompt delivery of food and beverages. This role requires a friendly and professional demeanor, a keen eye for detail, and the ability to work efficiently in a fast-paced environment. Servers also contribute to the restaurant's cleanliness and organization by maintaining tidy dining spaces and assisting with other tasks as needed. A vital aspect of the position is teamwork; collaborating seamlessly with kitchen staff, bartenders, and fellow servers to provide smooth and coordinated service.

In addition to regular duties, servers are encouraged to promote specials, desserts, and beverage options to enhance the guest experience and increase restaurant sales. The role also involves strict adherence to health and safety guidelines, including food safety protocols and responsible alcohol service. Handling transactions accurately and securely is a necessary component of the job. CRG offers competitive compensation that includes tips and provides opportunities for career advancement within the organization. This position suits individuals passionate about service excellence, those who thrive under pressure, and those eager to grow within a reputable and expanding restaurant group. Joining CRG means becoming part of a team dedicated to delivering outstanding hospitality while upholding core values that promote a welcoming and respectful environment for both employees and guests.

Job Requirements

  • Must be able to lift trays of food and beverages
  • ability to stand, walk, and carry trays for extended periods
  • ability to bend, stoop, and reach as necessary
  • flexibility to work evenings, weekends, and holidays

Job Qualifications

  • Previous upscale dining service experience is preferred
  • excellent communication and interpersonal skills
  • strong attention to detail and a commitment to maintaining a high level of service excellence
  • ability to work in a fast-paced and high-pressure environment
  • team player with a positive attitude
  • flexibility to work evenings, weekends, and holidays
  • knowledge of wine and spirits is a plus

Job Duties

  • Greet guests warmly and make them feel welcome
  • assist guests with menu selections and provide detailed information about food and beverage offerings
  • ensure prompt and courteous service throughout the meal
  • address any customer inquiries, concerns, or special requests with professionalism and enthusiasm
  • accurately take food and beverage orders from guests
  • input orders into the restaurant's POS (Point of Sale) system
  • double-check orders for accuracy before submitting them to the kitchen
  • coordinate special requests and dietary restrictions with the kitchen staff
  • serve food and beverages promptly and according to established presentation standards
  • perform tableside tasks, such as wine presentations, bread and oil service, and water service
  • promote additional items, such as wine pairings, specialty cocktails, or dessert selections to enhance overall dining experience
  • monitor guests' needs and promptly refill drinks, clear empty plates, and provide additional items as requested
  • ensure that all meals are served correctly, with the appropriate condiments and accompaniments
  • set up and clean tables before and after guest use
  • ensure the dining area is clean, well-maintained, and properly stocked with utensils, napkins, and condiments
  • assist in overall restaurant cleanliness, including helping with dishwashing and cleaning tasks as needed
  • collaborate effectively with kitchen staff, bartenders, and other servers to ensure smooth and efficient restaurant operations
  • communicate guest feedback and special requests to the appropriate team members
  • promote daily specials, desserts, and beverages to increase sales
  • suggestively sell additional items or upgrades to enhance the guest experience
  • adhere to all health and safety guidelines, including food safety regulations
  • follow company policies and procedures regarding alcohol service and guest conduct
  • handle cash and credit card transactions accurately and securely

Job Criteria

Experience

Mid Level (3-7 years)


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