Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.51
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Complimentary accommodation
Complimentary employee meals
401k retirement plans
Job Description
Four Seasons is a globally recognized luxury hospitality company renowned for its commitment to exceptional service and unforgettable guest experiences. Powered by a dedicated team of individuals, Four Seasons continuously strives to push the boundaries of excellence in the hotel and resort industry. With locations all over the world, the brand is synonymous with luxury, quality, and genuine hospitality. Four Seasons places a strong emphasis on its people, believing that a world-class employee experience and positive company culture are essential to delivering extraordinary service. This unique culture fosters ongoing personal and professional growth and creates a welcoming environment where every team member and guest is treated with kindness and respect.
At the heart of Four Seasons Napa Valley is a remarkable wine country resort situated within a prestigious vineyard in the food and wine capital of North America. This Five-Star Forbes Travel Guide resort offers guests access to Michelin-starred dining at Auro, holistic wellness treatments at Spa Talisa, and the meticulously personalized service that Four Seasons is known for worldwide. The resort provides breathtaking views of Napa Valley, creating a relaxing and inspiring atmosphere for guests visiting the region for leisure or special occasions.
The Server position at Four Seasons Napa Valley is an integral part of the dining experience, particularly for the Truss Restaurant + Bar. This role requires a passionate and knowledgeable individual capable of delivering memorable service through anticipation, hospitality, and a detailed understanding of the menu and beverage offerings. Servers act as a key link between the kitchen and the guest, ensuring orders are taken accurately, guests’ needs are anticipated and met, and the overall dining experience exceeds expectations. This role also demands the ability to work efficiently in a fast-paced, high-volume environment while maintaining the impeccable standards of the Four Seasons brand.
As a server, candidates will be responsible for describing menu selections vividly and knowledgeably to guests, coordinating with kitchen staff through a point-of-sales system, and ensuring the accuracy and timely delivery of food and beverages. The server will also handle guest payments accurately and professionally, maintain cleanliness and orderliness of the dining area, and respond promptly to guest inquiries and requests. This full-time position requires flexibility to work early morning, mid-day, and evening shifts, supporting a 24/7 operational schedule. The hourly wage for this role is $18.51, reflecting the premium service standards expected at Four Seasons.
Candidates interested in this opportunity should bring a minimum of two years' experience in food service or related fields, preferably with exposure to luxury hotels, resorts, or fine dining environments. Knowledge of Napa Valley and surrounding areas is considered an asset but not required. The ability to multitask, balance a tray, and operate cash and credit card transactions with accuracy are essential. Strong problem-solving skills and the capability to manage challenging guest interactions diplomatically are also necessary qualifications. Please note, this role is not eligible for work sponsorship or visa; candidates must possess valid US work authorization.
Four Seasons offers a comprehensive benefits package that includes medical and dental insurance with Cigna, complimentary lodging at other Four Seasons properties, employee meals, and a 401k retirement plan. Candidates who join Four Seasons Napa Valley will have the rewarding opportunity to contribute to a world-renowned brand that values authentic connections and exceptional service. The company is committed to equal employment opportunity, welcoming qualified individuals regardless of race, gender, veteran status, disability, or other protected characteristics. This position embodies Four Seasons’ mission to create lasting impressions, whether for guests or team members, through dedication, warmth, and professionalism.
At the heart of Four Seasons Napa Valley is a remarkable wine country resort situated within a prestigious vineyard in the food and wine capital of North America. This Five-Star Forbes Travel Guide resort offers guests access to Michelin-starred dining at Auro, holistic wellness treatments at Spa Talisa, and the meticulously personalized service that Four Seasons is known for worldwide. The resort provides breathtaking views of Napa Valley, creating a relaxing and inspiring atmosphere for guests visiting the region for leisure or special occasions.
The Server position at Four Seasons Napa Valley is an integral part of the dining experience, particularly for the Truss Restaurant + Bar. This role requires a passionate and knowledgeable individual capable of delivering memorable service through anticipation, hospitality, and a detailed understanding of the menu and beverage offerings. Servers act as a key link between the kitchen and the guest, ensuring orders are taken accurately, guests’ needs are anticipated and met, and the overall dining experience exceeds expectations. This role also demands the ability to work efficiently in a fast-paced, high-volume environment while maintaining the impeccable standards of the Four Seasons brand.
As a server, candidates will be responsible for describing menu selections vividly and knowledgeably to guests, coordinating with kitchen staff through a point-of-sales system, and ensuring the accuracy and timely delivery of food and beverages. The server will also handle guest payments accurately and professionally, maintain cleanliness and orderliness of the dining area, and respond promptly to guest inquiries and requests. This full-time position requires flexibility to work early morning, mid-day, and evening shifts, supporting a 24/7 operational schedule. The hourly wage for this role is $18.51, reflecting the premium service standards expected at Four Seasons.
Candidates interested in this opportunity should bring a minimum of two years' experience in food service or related fields, preferably with exposure to luxury hotels, resorts, or fine dining environments. Knowledge of Napa Valley and surrounding areas is considered an asset but not required. The ability to multitask, balance a tray, and operate cash and credit card transactions with accuracy are essential. Strong problem-solving skills and the capability to manage challenging guest interactions diplomatically are also necessary qualifications. Please note, this role is not eligible for work sponsorship or visa; candidates must possess valid US work authorization.
Four Seasons offers a comprehensive benefits package that includes medical and dental insurance with Cigna, complimentary lodging at other Four Seasons properties, employee meals, and a 401k retirement plan. Candidates who join Four Seasons Napa Valley will have the rewarding opportunity to contribute to a world-renowned brand that values authentic connections and exceptional service. The company is committed to equal employment opportunity, welcoming qualified individuals regardless of race, gender, veteran status, disability, or other protected characteristics. This position embodies Four Seasons’ mission to create lasting impressions, whether for guests or team members, through dedication, warmth, and professionalism.
Job Requirements
- Minimum two years’ food service or related work
- Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
- Preferred experience in a luxury hotel or resort and fine dining environment
- Ability to carry and balance a tray
- Ability to accurately process cash and credit card transactions
- Ability to multi-task in a high volume and demanding environment
- Strong problem solving skills
- Ability to handle difficult situations and guests
Job Qualifications
- Minimum two years’ food service or related work
- Preferred experience in a luxury hotel or resort and fine dining environment
- Ability to carry and balance a tray
- Ability to accurately process cash and credit card transactions
- Ability to multi-task in a high volume and demanding environment
- Strong problem solving skills
- Ability to handle difficult situations and guests
Job Duties
- Take guest orders and describe the selection of food and beverage menu items to guests by offering interesting and vivid descriptions of each item’s origin, taste, and preparation methods
- Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
- coordinate food and beverage timings
- Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
- Properly and accurately close guest checks
- process cash and credit card payments
- properly settle voided checks or complimentary meals
- Breakdown, clean and set-up of tables, buffets, and food stations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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