Server Truss Restaurant + Bar

Vacaville, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $18.51

Work Schedule

Flexible

Benefits

hourly wage

Medical insurance

Dental Insurance

Complimentary accommodations

Complimentary employee meals

401k retirement plans

Job Description

Four Seasons is a globally renowned luxury hospitality brand known for providing exceptional guest experiences through its commitment to quality, personalized service, and luxurious environments. The company operates numerous hotels and resorts worldwide, each dedicated to creating a unique and memorable experience for its guests. Four Seasons is powered by a talented team who strive for excellence and uphold values of respect, collaboration, and genuine care. Their culture fosters growth, inclusivity, and a passion for delivering world-class service that resonates with each guest. The company prides itself on a workplace environment that supports employees' professional and personal development, offering opportunities to learn and thrive in a dynamic, luxury-oriented industry.

This specific opportunity is located at Four Seasons Napa Valley, a Forbes Travel Guide Five-Star resort situated in the heart of California's wine country. The resort is distinguished by its stunning vineyard views, Michelin-starred dining at Auro, and holistic spa experiences at Spa Talisa. It represents a pinnacle of luxury hospitality where innovative cuisine, exceptional wellness treatments, and personalized service converge to create an unforgettable guest stay.

The role in question is a Server position at Truss Restaurant + Bar within the Napa Valley resort. This full-time position offers an hourly wage of $18.51 and emphasizes delivering an extraordinary dining experience. The server will engage guests with knowledgeable and enthusiastic descriptions of menu items, ensuring a seamless flow of food and beverage service tailored to guest preferences and needs. Responsibilities include accurately taking orders, communicating special requests to the kitchen, checking food quality before delivery, and managing payments with precision and professionalism.

Candidates will benefit from working in a premier resort setting with access to exclusive employee benefits such as Cigna medical and dental insurance, complimentary accommodations at other Four Seasons properties, free employee meals, and 401k retirement plans. The role requires availability across various shifts to support the resort's operational needs, reflecting its commitment to excellent service around the clock. The server is expected to have at least two years of food service experience, with a preference for prior work in luxury hotels or fine dining environments. Knowledge of the Napa Valley region is also valued. The position requires the ability to multitask in a fast-paced environment and maintain composure when handling complex customer situations.

Four Seasons prides itself on being an equal opportunity employer, encouraging applications from diverse backgrounds, including minorities, women, veterans, and individuals with disabilities, thereby fostering an inclusive workplace culture. This role does not offer work visa sponsorship; therefore, candidates must possess valid US work authorization. Applicants interested in joining a leading hospitality brand at one of the most picturesque and celebrated resorts in North America will find this an excellent opportunity to advance their career within the luxury service industry.

Job Requirements

Minimum two years' food service or related work
Knowledge of Napa Valley and surrounding areas desirable
Preferred experience in a luxury hotel or resort and fine dining environment
Ability to carry and balance a tray
Ability to accurately process cash and credit card transactions
Ability to multi-task in a high volume and demanding environment
Strong problem solving skills and ability to handle difficult situations and guests
Must possess valid US work authorization
Position not eligible for work sponsorship or visa

Job Qualifications

Minimum two years' food service or related work experience
Preferred experience in a luxury hotel or resort and fine dining environment
Knowledge of Napa Valley and surrounding areas, highly desirable but not required
Ability to carry and balance a tray
Ability to accurately process cash and credit card transactions
Ability to multi-task in a high volume and demanding environment
Strong problem solving skills and ability to handle difficult situations and guests

Job Duties

Take guest orders and describe the selection of food and beverage menu items to guests by offering interesting and vivid descriptions of each item's origin, taste, and preparation methods
Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system
coordinate food and beverage timings
Check completed kitchen orders with the guest's original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Properly and accurately close guest checks
process cash and credit card payments
properly settle voided checks or complimentary meals
Breakdown, clean, and set-up of tables, buffets, and food stations