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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
401k
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
Flexible spending account
Paid Time Off
Hilton Honors Team Member Discounts
Northwood Hospitality Discounts
Job Description
Conrad Nashville is a prestigious luxury hotel situated in the vibrant city of Nashville, Tennessee. Renowned for its impeccable service and elegant accommodations, Conrad Nashville is part of a world-class hospitality brand that strives to deliver an unparalleled guest experience. The hotel provides guests with access to Nashville's diverse cultural attractions, entertainment venues, and culinary delights, making it a preferred choice for travelers seeking both comfort and excitement in this ever-evolving city. The establishment emphasizes a culture of collaboration, personal growth, and well-being for its employees. It offers competitive compensation packages, extensive healthcare insurance options, inclusive 401k plans, and exclusive... Show More
Job Requirements
- 2+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred
- Experience in fast paced, high volume atmosphere
- Good organizational and communication skills
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures
- Excellent customer service skills
- Ability to read, write and speak fluent English
Job Qualifications
- 2+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred
- Experience in fast paced, high volume atmosphere
- Good organizational and communication skills
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures
- Excellent customer service skills
- Ability to read, write and speak fluent English
Job Duties
- Greet guest in a positive, friendly manner and make them feel welcome upon seating
- Guide guest through all phases of their experience at the restaurant
- Consistently follow sequence of service utilizing all proper procedures standardized by management
- Rotate to other food and beverage outlets/venues, as necessary
- Maintain table cleanliness utilizing silent table approach
- Itemize bills correctly and efficiently secure payment
- Ensure table side food service and quality presentation
- Maintain cleanliness and stock of assigned sections, side stations, tables and POS stations
- Anticipate the guests’ needs and respond appropriately with a sense of urgency
- Review identification of customers to verify they are of legal drinking age
- Maintain level of professionalism that will make guest want to return
- Exhibit proper knowledge, selling techniques of all menu items
- food, non-alcoholic beverages and alcoholic beverages
- Deliver food and beverages, including alcoholic options to guests
- Provide proper communication and promptly resolve guest issues
- Obtain and maintain position-specific licensing
- Work as a team, assisting all guests’ needs and inquiries
- Ensure all Conrad Nashville core values as well as property and department standards are implemented and applied
- Bid farewell to guests, using guest’s name when known and encourage them to return
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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