Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $16.90
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement benefits
Tips
training programs

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its dedication to exceptional guest experiences, diversity, and inclusion. Among its prestigious portfolio of hotel brands is Renaissance Hotels, which prides itself on infusing local culture and a sense of discovery into every guest visit. Renaissance Hotels goes beyond providing just a place to stay; it offers guests a unique and memorable experience that reflects the spirit of the neighborhoods it inhabits. Located at 44400 Indian Wells Ln, Indian Wells, California, this Renaissance property seeks to engage guests who view travel as an adventure and cherish the unexpected moments that create lasting memories.

This full-time, non-management position as a Guest Service Expert at Renaissance Hotels is at the heart of delivering personalized and attentive service that enhances the guest experience. With an open availability and a preference for evening shifts, the role requires a proactive approach to guest interaction, ensuring every touchpoint—from seating guests and communicating with the kitchen to maintaining cleanliness and organization—contributes to an exceptional hospitality experience. The pay is competitive at $16.90 per hour with eligibility for tips, underscoring the importance of quality service and guest satisfaction.

The Guest Service Expert is expected to engage in a variety of dynamic tasks that make the guest experience seamless and enjoyable. This includes setting tables meticulously, understanding menu details by reading and verifying information, and performing physical duties such as lifting or moving objects under 50 pounds, reaching high places, and bending or twisting in line with the role’s physical demands. The position demands stamina and the ability to work safely in an environment that involves standing, walking on uneven surfaces, and sometimes slippery floors.

Marriott International emphasizes creating a safe and professional work environment where high standards for appearance, communication, and quality are maintained consistently. This role is designed for individuals who excel at multitasking and thrive in a high-energy service environment. Even with less than a year of related experience, candidates with a high school diploma or equivalent can succeed in this role by embracing the hospitality ethos and company procedures. Renaissance Hotels values employees who can contribute their diverse backgrounds and talents to enrich the workplace culture and deliver vibrant guest experiences.

In joining Renaissance Hotels, employees become part of a global family committed to equal opportunities, diversity, and inclusion. The company nurtures an environment where associates feel welcomed, appreciated, and empowered to grow into their best professional selves. This role is an excellent opportunity for those who are passionate about hospitality, eager to explore new cultures through their work, and want to contribute to a team that thrives on creativity and guest engagement.

Job Requirements

  • High school diploma or equivalent
  • availability for evening shifts preferred
  • ability to perform physical tasks including lifting and bending
  • willingness to follow company policies and safety guidelines
  • reliable attendance
  • no prior supervisory experience needed
  • eligibility to work in the United States

Job Qualifications

  • High school diploma or equivalent
  • less than one year of related work experience
  • ability to stand, walk, and move for extended periods
  • good communication skills
  • ability to read and verify menu information
  • basic physical fitness to perform duties
  • no supervisory experience required

Job Duties

  • Set tables accurately and efficiently
  • communicate effectively with kitchen staff
  • interact and serve guests with a positive attitude
  • clean work and storage areas regularly
  • lift, carry, push, and place objects up to 50 pounds
  • move safely on varied surfaces including slopes and slippery floors
  • follow company guidelines and procedures consistently

Job Criteria

Experience

No experience required


Job Location

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