Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $16.90
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities

Job Description

Marriott International is a global hospitality leader known for its commitment to exceptional guest experiences and a diverse portfolio of renowned hotel brands. Among these is Renaissance Hotels, a brand dedicated to offering guests unique and memorable adventures that capture the essence and spirit of the neighborhoods they visit. Located in Indian Wells, California, Renaissance Hotel provides guests with an environment that combines luxury, comfort, and a hint of local culture, making every stay unforgettable. The company prides itself on fostering an inclusive workplace where associates from varied backgrounds come together to contribute their talents, creating a rich and collaborative culture that drives success.

The Guest Service Expert role at Renaissance Hotels is an essential position that goes beyond traditional food and beverage service. This full-time, non-management role, compensated at $16.90 per hour with tip eligibility, primarily involves delivering a comprehensive range of services to enhance the guest dining experience. Whether it is setting tables, coordinating with the kitchen, serving guests, or maintaining cleanliness, the Guest Service Expert's efforts ensure that each interaction is part of the overall memorable experience the hotel strives to provide. This position requires flexibility, with an emphasis on evening shifts, and thereby offers an opportunity to be a visible, proactive team member who helps uphold the high standards of the Renaissance brand.

The daily responsibilities demand physical stamina, as the role involves standing, walking, sitting for extended periods, and carrying or moving objects weighing up to 50 pounds with assistance. Attention to detail is vital, as the Guest Service Expert manages the menu items, communicates effectively with the kitchen and guests, and ensures the upkeep of work areas and supplies. The role also demands adherence to company policies, safety standards, and presentation guidelines, all aimed at delivering consistent quality and professionalism.

While prior experience is not mandatory, having a high school diploma or GED equivalent is preferred, and the hospitality industry values eagerness to learn, strong interpersonal skills, and the ability to thrive in a fast-paced environment. Marriott International's commitment to equal opportunity employment means the hiring process encourages applicants from all backgrounds and experiences, with a supportive environment that values each associate’s unique contributions.

Joining Renaissance Hotels means becoming part of a global team dedicated not only to guest satisfaction but also to individual growth and meaningful collaboration. The Guest Service Expert role is designed for those who want to start or grow their hospitality career in a vibrant, inclusive atmosphere that encourages professionalism, teamwork, and continuous improvement. If you enjoy engaging with people, pride yourself on delivering exceptional service, and want to be part of a dynamic hospitality organization that values its associates, this role offers the ideal platform to begin your journey with Renaissance Hotels and Marriott International.

Job Requirements

  • High school diploma or GED equivalent
  • Available for open and evening shifts
  • Ability to stand, sit, or walk for extended periods
  • Capable of lifting and moving objects up to 50 pounds with assistance
  • Willingness to follow company policies and safety standards
  • Strong customer service orientation
  • Ability to work in a fast-paced environment

Job Qualifications

  • High school diploma or GED equivalent
  • Less than 1 year related work experience
  • No supervisory experience required
  • Excellent communication and interpersonal skills
  • Ability to work flexible hours including evenings

Job Duties

  • Set tables to prepare for guest service
  • Communicate effectively with kitchen staff to coordinate orders
  • Interact with guests and provide prompt, courteous service
  • Serve food and beverages according to hotel standards
  • Clean and maintain work areas and supplies
  • Manage menu items by reading and verifying information
  • Follow all company policies and safety procedures

Job Criteria

Experience

No experience required


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