Server - The Fortunate Prospector

Gaylord Rockies Resort & Convention Center, located in Aurora, Colorado, is a premier hospitality destination known for its exceptional service, luxurious accommodations, and vibrant meeting spaces. As part of Marriott International, one of the world's leading hotel companies, Gaylord Rockies Resort offers guests memorable experiences through unparalleled amenities and personalized service. The resort not only caters to leisure travelers but also to business and convention guests, providing a dynamic environment where every detail is designed to delight and impress.

The role of Guest Service Expert at Gaylord Rockies Resort & Convention Center is a pivotal position within the Food and Beverage and Culinary departments. This full-time, non-management role is designed for individuals passionate about creating memorable dining experiences that go beyond serving food and drinks. The Guest Service Expert acts as a vital link between guests and the culinary team, ensuring that every interaction is seamless, engaging, and enjoyable. With a pay range of $14.70 per hour and additional compensation through tips and service charges, this position offers both financial and professional rewards. Benefits such as free parking, meals, and a structured training and paid time off program enhance the overall employment package.

As a Guest Service Expert, the individual will take initiative to provide a wide range of services that contribute to an exceptional guest experience. Responsibilities include setting up tables according to the highest standards, communicating effectively with kitchen staff to ensure order accuracy and timely delivery, interacting warmly with guests to address their needs or concerns, and maintaining cleanliness and organization in service areas. This role requires physical stamina, including standing, walking, and moving over varying surfaces, as well as the ability to handle light lifting and maneuvering objects up to 50 pounds with assistance. Professionalism in appearance, communication, and adherence to company policies is essential for success.

Gaylord Hotels emphasize creating an environment that supports innovation and big-hearted service. As part of this vibrant team, Guest Service Experts are empowered to take ownership of their work, contribute creatively to guest satisfaction, and grow within a global hospitality brand. The company is committed to equal employment opportunity, valuing diversity and providing a workplace that supports unique backgrounds and experiences. With a focus on comprehensive benefits, career development, and an inspiring workplace culture, Gaylord Rockies is an outstanding place to build a rewarding hospitality career. Joining this team means becoming part of a larger Marriott International family, where opportunities for advancement and personal growth are abundant, and where employees are recognized as integral contributors to the guest experience.