Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.15 - $15.16
Benefits
Free parking
meals
Paid Time Off
Training
tip eligibility
diversity and inclusion programs
Career advancement opportunities
Job Description
Gaylord Rockies Resort & Convention Center, located in Aurora, Colorado, is a premier hospitality destination known for its exceptional service, luxurious accommodations, and outstanding food and beverage offerings. As part of the prestigious Marriott International portfolio, this resort combines the comfort and convenience of a world-class hotel with the excitement of a vibrant convention center, creating a dynamic environment for guests from around the globe. The resort is committed to delivering memorable experiences through a culture of excellence, diversity, and inclusion, supporting the development and well-being of its associates through comprehensive benefits and growth opportunities.
The role of Guest Service Expert at Gaylord Rockies Resort & Convention Center is a vital position within the Food and Beverage team. This part-time, non-management position offers a competitive hourly wage of $14.70 plus eligibility for tips, with training and paid time off provided at a rate of $15.15 to $15.16 per hour. Benefits include free parking and meals, reflecting the resort's commitment to associate satisfaction and operational excellence. The Guest Service Expert is more than just a food server; this role creates a unique and memorable guest experience by going beyond the basics of food and beverage service.
In this role, you will be responsible for ensuring guests receive thoughtful and proactive service that enhances their overall visit. This includes setting tables, communicating effectively with kitchen staff, engaging with guests in a friendly and professional manner, and maintaining cleanliness and organization in work and storage areas. The position requires physical activity such as standing, walking on varied surfaces, bending, lifting objects up to 50 pounds, reaching high places, and performing movements that involve bending knees, twisting, stretching, and stooping. Attention to detail and adherence to company standards for safety, quality, and uniform appearance are essential.
Gaylord Rockies embraces the diversity of its workforce and fosters an inclusive environment where all associates feel welcome and valued. The team members, known as STARs, embody creativity, dedication, and a commitment to exceptional guest service. This role offers an excellent opportunity for individuals seeking to start or grow their careers in hospitality while being part of a supportive and engaging work community. You will be empowered to perform at your best, contribute to a world-class team, and develop your professional skills in a setting that offers endless opportunities for advancement and growth. Joining this team means joining a global family dedicated to creating extraordinary moments for every guest while helping you become your best self.
The role of Guest Service Expert at Gaylord Rockies Resort & Convention Center is a vital position within the Food and Beverage team. This part-time, non-management position offers a competitive hourly wage of $14.70 plus eligibility for tips, with training and paid time off provided at a rate of $15.15 to $15.16 per hour. Benefits include free parking and meals, reflecting the resort's commitment to associate satisfaction and operational excellence. The Guest Service Expert is more than just a food server; this role creates a unique and memorable guest experience by going beyond the basics of food and beverage service.
In this role, you will be responsible for ensuring guests receive thoughtful and proactive service that enhances their overall visit. This includes setting tables, communicating effectively with kitchen staff, engaging with guests in a friendly and professional manner, and maintaining cleanliness and organization in work and storage areas. The position requires physical activity such as standing, walking on varied surfaces, bending, lifting objects up to 50 pounds, reaching high places, and performing movements that involve bending knees, twisting, stretching, and stooping. Attention to detail and adherence to company standards for safety, quality, and uniform appearance are essential.
Gaylord Rockies embraces the diversity of its workforce and fosters an inclusive environment where all associates feel welcome and valued. The team members, known as STARs, embody creativity, dedication, and a commitment to exceptional guest service. This role offers an excellent opportunity for individuals seeking to start or grow their careers in hospitality while being part of a supportive and engaging work community. You will be empowered to perform at your best, contribute to a world-class team, and develop your professional skills in a setting that offers endless opportunities for advancement and growth. Joining this team means joining a global family dedicated to creating extraordinary moments for every guest while helping you become your best self.
Job Requirements
- high school diploma or equivalent
- less than one year of related work experience
- no supervisory experience required
- no licenses or certifications required
- ability to stand, walk, bend, lift up to 50 pounds, and perform other physical movements
- ability to maintain professional appearance and communication
- willingness to adhere to company safety and quality standards
Job Qualifications
- high school diploma or equivalent
- less than one year of related work experience
- strong communication and interpersonal skills
- ability to work in a fast-paced environment
- ability to perform physical tasks required by the job
- commitment to delivering exceptional guest service
- ability to follow company standards and procedures
Job Duties
- set tables and prepare dining areas for guests
- communicate with kitchen staff to ensure timely and accurate orders
- interact with guests by providing friendly and professional service
- serve food and beverages maintaining high quality standards
- clean and organize work and storage areas
- perform physical tasks including lifting, bending, reaching, and standing for extended periods
- follow company policies and safety guidelines to ensure a safe work environment
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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