Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid parental leave
DailyPay
Employee assistance program
401(k) with Company Match
vacation
Paid Time Off
Tuition Reimbursement
hotel discounts
Job Description
White Lodging is a prominent developer and operator of a diverse portfolio, featuring award-winning premium-brand hotels, rooftop bars, and restaurants located in some of the most desirable cities to live in across the United States. Known for its commitment to delivering exceptional hospitality, White Lodging prides itself on creating environments where guests feel valued and comfortable. The company recognizes that hospitality is not just a business but an experience centered around how people feel when they visit their establishments. With a dedication to employee growth and well-being, White Lodging empowers its team to provide outstanding service while fostering a supportive atmosphere that encourages professional development and personal balance.
This opportunity is with Kimpton Santo, one of the respected properties under White Lodging’s portfolio. As a member of the service team, you will play a crucial role in ensuring guests receive high-quality service that exemplifies the warmth and attention to detail that Kimpton Santo is known for. The employment type is full-time or part-time with flexible scheduling options supported by an advanced scheduling app that allows employees to swap or pick up shifts easily. This feature supports a desirable work-life balance, making it an attractive position for those passionate about the food and beverage industry. Employees are encouraged to bring their best selves to work while growing their skills and career within a company that values inclusion and diversity.
In this role, you will engage with guests through friendly conversation and intuitive suggestions to create personal connections that enhance their dining experience. You will be responsible for knowing the menu inside and out, providing precise answers about the food and drink offerings, and ensuring guest satisfaction through quality service and presentation excellence. Set up, side work, and closing duties are part of your operational responsibilities, which require focus and teamwork. Payment processing and end-of-shift paperwork are also integral tasks within this role. The position demands a neat and professional appearance, as you represent the establishment’s brand and values to all guests you interact with.
White Lodging provides comprehensive benefits starting from day one, including medical, dental, and vision insurance, life and disability insurance, and paid parental leave, among others. Additionally, employees benefit from programs like DailyPay, an Employee Assistance Program, 401(k) plans with company match, and tuition reimbursement opportunities. The company’s commitment to employee wellness, career advancement, and financial well-being ensures a rewarding experience for individuals who join their team. With multiple properties in each market, there are many opportunities for growth and upward mobility within the company’s extensive operations chain. White Lodging strongly believes in creating an inclusive environment where diversity is respected and nurtured, making it an excellent employer for those seeking both personal and professional fulfillment.
This opportunity is with Kimpton Santo, one of the respected properties under White Lodging’s portfolio. As a member of the service team, you will play a crucial role in ensuring guests receive high-quality service that exemplifies the warmth and attention to detail that Kimpton Santo is known for. The employment type is full-time or part-time with flexible scheduling options supported by an advanced scheduling app that allows employees to swap or pick up shifts easily. This feature supports a desirable work-life balance, making it an attractive position for those passionate about the food and beverage industry. Employees are encouraged to bring their best selves to work while growing their skills and career within a company that values inclusion and diversity.
In this role, you will engage with guests through friendly conversation and intuitive suggestions to create personal connections that enhance their dining experience. You will be responsible for knowing the menu inside and out, providing precise answers about the food and drink offerings, and ensuring guest satisfaction through quality service and presentation excellence. Set up, side work, and closing duties are part of your operational responsibilities, which require focus and teamwork. Payment processing and end-of-shift paperwork are also integral tasks within this role. The position demands a neat and professional appearance, as you represent the establishment’s brand and values to all guests you interact with.
White Lodging provides comprehensive benefits starting from day one, including medical, dental, and vision insurance, life and disability insurance, and paid parental leave, among others. Additionally, employees benefit from programs like DailyPay, an Employee Assistance Program, 401(k) plans with company match, and tuition reimbursement opportunities. The company’s commitment to employee wellness, career advancement, and financial well-being ensures a rewarding experience for individuals who join their team. With multiple properties in each market, there are many opportunities for growth and upward mobility within the company’s extensive operations chain. White Lodging strongly believes in creating an inclusive environment where diversity is respected and nurtured, making it an excellent employer for those seeking both personal and professional fulfillment.
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in customer service or hospitality is advantageous
- Ability to work flexible hours including weekends and holidays
- Strong interpersonal skills
- Physical ability to stand and move for extended periods
- Basic math skills for handling payments
- Willingness to adhere to company appearance standards
Job Qualifications
- An outgoing and social personality
- Excellent communication and listening skills
- A passion for service with a positive, can-do attitude
- Ability to handle high volume and work under pressure with a team-player mindset
- Previous restaurant or customer service experience is helpful but not required
- Ability to stand and move at a fast pace for long periods of time, with availability to work weekends and holidays as necessary
Job Duties
- Provide high quality service to all guests, creating personal connections through friendly conversation, intuitive suggestions, and engaging surroundings
- Complete all necessary set up, side work, and closing duties
- Be knowledgeable of all menu items, contents, preparation methods, and garnishes
- accurately answer any guest questions
- Ensure guest satisfaction with food and drink quality and presentation
- Promote teamwork and contribute to creating a friendly and safe work environment
- Process all payment methods and complete end-of-shift paperwork
- Maintain a neat and professional personal appearance as an ambassador of our establishment
- Anticipate guest needs and offer exemplary hospitality
- Perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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