Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $2.83
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development
Job Description
Tapville is a vibrant social dining establishment that prides itself on delivering an exceptional customer experience centered around great beer, wine, and delectable food in a welcoming environment. The restaurant fosters a culture where cheerfulness, reliability, attentiveness, and conscientious teamwork are paramount. At Tapville, the mission is simple: to create a friendly space free from distractions where guests can relax and enjoy a unique culinary and beverage experience. Known for its innovative table and tap wall technology, Tapville integrates modern convenience with a warm social atmosphere, ensuring a seamless, hassle-free visit for every patron.
The role of a Tapville Social Dining Ambassador is pivotal within the Front of House team. Dining Ambassadors embody the spirit and core values of the establishment, representing the brand while ensuring every guest receives personalized and attentive service in alignment with Tapville’s Five-Star Service model. This role involves interacting with guests to explain the Tapville concept, assisting with food and beverage orders, and ensuring high standards of quality are consistently maintained. Dining Ambassadors work closely with both Front of House and Back of House teams to uphold product standards and deliver an experience that exceeds expectations. Their duties include managing the flow of service effectively, educating guests on the innovative technology used at Tapville to enhance convenience, and resolving service-related issues promptly with management support.
Working as a Tapville Dining Ambassador demands a blend of excellent communication skills, a passion for craft beer and cocktails, and the ability to perform efficiently in a dynamic team environment. Ambassadors are tasked with maintaining impeccable cleanliness and safety standards throughout the dining area while ensuring an enjoyable service pace that maximizes table turnover without compromising guest satisfaction. This position also involves responsibly serving alcoholic beverages and managing waste and costs effectively. It is a role that blends customer service excellence with operational efficiency and a deep understanding of Tapville’s culinary and beverage offerings.
This role is ideal for individuals who are passionate about hospitality, eager to enhance their knowledge of craft beverages, and committed to providing top-tier service in a fast-paced, friendly setting. Candidates must be at least 18 years old with RAMP certification to serve alcohol responsibly. The position requires availability to work weekends and evenings, demonstrating reliability and flexibility. Physically, Dining Ambassadors must be able to stand throughout their shifts and handle the physical demands of the restaurant environment, including bending, lifting, and moving efficiently. Tapville values punctuality and regular attendance in compliance with federal and state standards.
Ultimately, the Tapville Social Dining Ambassador is more than a server; they are the face of the brand, a catalyst for memorable guest experiences, and a key contributor to the restaurant’s ongoing success. By upholding Tapville’s core values and operating standards, Ambassadors play an essential role in creating a vibrant, enjoyable atmosphere where guests can savor every moment of their visit.
The role of a Tapville Social Dining Ambassador is pivotal within the Front of House team. Dining Ambassadors embody the spirit and core values of the establishment, representing the brand while ensuring every guest receives personalized and attentive service in alignment with Tapville’s Five-Star Service model. This role involves interacting with guests to explain the Tapville concept, assisting with food and beverage orders, and ensuring high standards of quality are consistently maintained. Dining Ambassadors work closely with both Front of House and Back of House teams to uphold product standards and deliver an experience that exceeds expectations. Their duties include managing the flow of service effectively, educating guests on the innovative technology used at Tapville to enhance convenience, and resolving service-related issues promptly with management support.
Working as a Tapville Dining Ambassador demands a blend of excellent communication skills, a passion for craft beer and cocktails, and the ability to perform efficiently in a dynamic team environment. Ambassadors are tasked with maintaining impeccable cleanliness and safety standards throughout the dining area while ensuring an enjoyable service pace that maximizes table turnover without compromising guest satisfaction. This position also involves responsibly serving alcoholic beverages and managing waste and costs effectively. It is a role that blends customer service excellence with operational efficiency and a deep understanding of Tapville’s culinary and beverage offerings.
This role is ideal for individuals who are passionate about hospitality, eager to enhance their knowledge of craft beverages, and committed to providing top-tier service in a fast-paced, friendly setting. Candidates must be at least 18 years old with RAMP certification to serve alcohol responsibly. The position requires availability to work weekends and evenings, demonstrating reliability and flexibility. Physically, Dining Ambassadors must be able to stand throughout their shifts and handle the physical demands of the restaurant environment, including bending, lifting, and moving efficiently. Tapville values punctuality and regular attendance in compliance with federal and state standards.
Ultimately, the Tapville Social Dining Ambassador is more than a server; they are the face of the brand, a catalyst for memorable guest experiences, and a key contributor to the restaurant’s ongoing success. By upholding Tapville’s core values and operating standards, Ambassadors play an essential role in creating a vibrant, enjoyable atmosphere where guests can savor every moment of their visit.
Job Requirements
- Must be 18 years of age to serve alcohol
- RAMP certification required
- Knowledge of craft beer and cocktails
- Clear written and verbal communication skills
- Ability to work in a team-environment efficiently, cooperatively, and positively under pressure
- Good time management and decision-making skills
- Ability to consolidate and coordinate needs for all tables in their section
- Availability to work in shifts during weekends and evenings
- Able to stand for the entire workday
- Able to move about on foot to accomplish tasks
- Bend, lift, carry, reach/extend arms and hands above shoulder height frequently
- Maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards
Job Qualifications
- Must be 18 years of age to serve alcohol, RAMP certification required
- Knowledge of craft beer and cocktails and a desire to deepen product knowledge
- Clear written and verbal communication skills
- Ability to work in a team-environment efficiently, cooperatively, and positively under pressure
- Demonstrates good time management and decision-making skills
- Ability to consolidate and coordinate needs for all tables within their section
- Availability to work in shifts during weekends and evenings
Job Duties
- Acts as a representative of Tapville's core values
- Provides personalized and exceptional service for every guest according to Tapville’s five-star service model
- Ensures hot food is hot, and cold food is cold
- Adheres to timing standards for products and services
- Seeks ways to consolidate service and increase table turns
- Educates guests on Tapville’s table and tap wall technology to expedite and simplify the guest experience
- Demonstrates knowledge of all food and beverage products
- Quickly identifies and responds to service related issues and communicates with management to find solutions
- Assists bussers by pre-bussing tables to maintain table cleanliness
- Takes the necessary steps to avoid waste and limit costs
- Assists in keeping the restaurant spotlessly clean, safe, and sanitary
- Serves alcoholic beverages responsibly
- Delivers food and beverages to tables quickly and accurately
- Completes daily and weekly Tapville social restaurant SOPs
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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