Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $31,607.07 - $36,640.21
Benefits
Affordable medical insurance
Dental Insurance
Long and short-term disability coverage
Accidental death and dismemberment insurance (AD&D)
401k plan with generous match
paid vacation and holiday time
Paid sick leave
Free Meals
Discounted parking available
Job Description
The Lenox Hotel is a renowned hospitality establishment steeped in history and sophistication, located in the heart of Boston's iconic Back Bay neighborhood. Founded in 1900, this independent luxury hotel has become a beloved fixture for travelers seeking a refined yet welcoming experience. The hotel is distinguished by its personalized approach to service, offering guests not only elegant accommodations but also a deeply connected and customized visit. The Lenox prides itself on empowering its team members, fostering a creative and enthusiastic environment where employees are encouraged to innovate in providing memorable guest experiences. This philosophy ensures that the ambiance guests... Show More
Job Requirements
- At least one year's experience in hospitality or food service industry
- High school diploma or equivalent
- Ability to communicate clearly and professionally
- Must be able to work flexible shifts including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Knowledge of alcohol safety and service regulations
- Basic math skills for transaction handling
Job Qualifications
- At least one year's experience as a bartender or server in a high-end restaurant or hotel
- Strong knowledge of food, wine, beer, spirits and mixology
- Strong guest service skills with the ability to respectfully engage
- Knowledge of retail math for handling transactions accurately
- Familiarity with banquet or catering services is a plus
- Knowledge of Toast or similar POS system a plus
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Exceptional communication and interpersonal skills
- Multi-lingual a plus
- Ability to work flexible hours, including weekends, and holidays as needed
Job Duties
- Assist with greeting guests, creating a great first impression for the dining experience
- Completion of all opening and closing side work
- Ability to provide detailed descriptions of all menu items, assisting with pairings, while ensuring accurate orders are taken
- Provide the highest service standards possible to all guests
- Full knowledge and descriptions of all wines, beers, and cocktails, and be able to make recommendations
- Service of cocktails, wine and champagne in accordance with safe alcohol service standards
- Maintain the cleanliness of server stations, and equipment
- Meet and exceed all guest request and expectations with a professional attitude
- Keep tables clean throughout the evening
- Adhering to the proper cash handling procedure including tip reporting, due backs, and bank
Job Location
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