Server - Stokes Grill

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Work Schedule

Standard Hours
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development

Job Description

Stokes Old Market Store is a distinguished establishment located at 13615 California St, Omaha, NE. As part of the vibrant Old Market district, this venue prides itself on delivering exceptional service and a memorable dining experience to every guest. The store operates within a dynamic hospitality environment where guest satisfaction and the quality of service are paramount. Stokes Old Market Store has built a reputation for its friendly atmosphere, attention to detail, and genuine dedication to ensuring each visitor feels valued and well cared for. This commitment has positioned it as a preferred location for both locals and tourists seeking an inviting and enjoyable dining experience.

The team at Stokes Old Market Store is focused on fostering an environment where each team member contributes sincerely towards exceptional guest service. The establishment believes that continued patronage is earned through sincere dedication and outstanding hospitality delivered by every staff member. To maintain these high standards, the store emphasizes teamwork, effective communication, and a genuine passion for service among its employees.

The Server role at Stokes Old Market Store is essential in ensuring guests receive a warm welcome and exceptional dining experience from the moment they are seated until their departure. This role goes beyond simply taking orders and delivering food; it involves creating a memorable interaction through friendly communication, knowledgeable menu presentation, and attentive service. Servers act as ambassadors for the brand, providing recommendations, managing guest needs promptly, and handling transactions with accuracy and courtesy.

In this role, a server will be expected to greet guests within one minute of seating, present menu items with persuasive salesmanship, and continually engage guests to enhance their visit. They must demonstrate responsibility in adhering to alcohol service policies and local regulations, ensuring guests enjoy their experience safely. The server is also tasked with multitasking efficiently, supporting teammates by assisting with seating, phone duties, and maintaining cleanliness throughout the restaurant.

There are physical demands associated with this role, including prolonged periods of walking and standing, and lifting up to 60 pounds. As such, it is important for candidates to possess stamina and physical capability to meet these demands while maintaining a professional and courteous demeanor. Overall, the position requires a balance of interpersonal skills, physical endurance, and operational efficiency to thrive in a fast-paced hospitality setting.

Joining Stokes Old Market Store means becoming part of a dedicated team that values sincerity, professionalism, and a passion for creating exceptional guest experiences. This role offers an exciting opportunity for individuals who enjoy working in a lively, guest-focused environment and who aspire to contribute meaningfully to the success of a well-respected hospitality venue.

Job Requirements

  • Ability to communicate clearly in English
  • walk and stand for long periods of time (6-8 hours)
  • reach, bend, stoop, wipe and lift up to 60 lbs
  • must be 18 years old to serve alcohol or as state regulations dictate
  • friendly and outgoing personality
  • problem solver with ability to keep calm under pressure
  • ability to multitask and stay organized in a fast paced environment
  • ability to perform physical requirements

Job Qualifications

  • Must be 18 years old to serve alcohol or as state regulations dictate
  • must have friendly and outgoing personality and demeanor
  • must be a problem solver and have the ability to keep calm under pressure
  • able to multitask and stay organized in a fast paced environment
  • able to perform physical requirements

Job Duties

  • Greet guests within one minute of being seated
  • work in a team environment and communicate well with guests and fellow team members
  • introduce yourself by name and provide great salesmanship through menu presentation and suggestive selling
  • serve the guests food and beverages in a courteous and timely manner
  • provide responsible alcohol service adhering to company policies and state and local regulations
  • ring in orders correctly and in a timely fashion to allow appropriate ticket times
  • seat guests and answer the phone when Host staff not present or available
  • pre-bus tables in your section and surrounding sections
  • abide by full hands in and full hands out mentality
  • run food, refill beverages and complete running side work throughout the shift
  • offer every guest an after dinner drink or dessert every time
  • perform correct and timely cash outs for guests
  • bus and reset tables in a timely fashion in compliance with trained timing specifications
  • maintain general cleanliness including floors, restrooms, doors and windows
  • complete side work duties
  • observe guests and report any concerns or complaints to Management prior to the guest leaving
  • give sincere final greetings to guests and invite them to return

Job Criteria

Experience

Entry Level (1-2 years)


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