Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling

Job Description

Our restaurant is a distinguished dining establishment committed to providing exceptional culinary experiences and outstanding customer service. Known for its warm ambiance, quality dishes, and professional staff, the restaurant prides itself on creating memorable moments for its guests. As a well-established player in the hospitality industry, the restaurant offers a dynamic and fast-paced work environment where teamwork and guest satisfaction are paramount. We are looking to enhance our service quality by adding dedicated and passionate professionals to our team who thrive in a vibrant and customer-focused setting.

The Server role is integral to our restaurant's operations, acting as the front-line ambassador to our guests. This full-time position involves interacting directly with customers, taking and delivering orders, and ensuring an enjoyable dining experience through attentive and personalized service. Servers are expected to know the menu intimately, including beverage options such as wine pairings, allowing them to make insightful recommendations that enhance the dining experience. Working closely with other wait and kitchen staff, the Server plays a critical role in maintaining smooth service flow, addressing guest needs proactively, and resolving any issues promptly. The job requires excellent communication skills, a keen attention to detail, and the ability to thrive in a bustling environment where multitasking is essential. Candidates must possess a friendly and professional demeanor, embody an attitude of going above and beyond for each guest, and be willing to contribute to the overall positive culture of the restaurant. The position requires standing for entire scheduled shifts and adapting to fast-paced, confined spaces while maintaining high-quality service standards. Prior restaurant experience is not mandatory; however, a willingness to learn and adapt is crucial. The role includes responsibilities like greeting guests, handling orders with a Micros POS system, ensuring legal compliance with alcohol service, pre-bussing, and table resetting. Certification such as TIPs and ABC relevant to the market is preferred. Compensation details will be discussed during the interview process, with competitive pay aligned with industry standards and opportunities for advancement within the company.

Job Requirements

  • High school diploma or equivalent
  • willingness to learn a new craft and acclimate to a fun culture
  • TIPs certification for CT NY MA VA FL markets
  • ABC certification for TN market
  • be able to stand on your feet for the entirety of a scheduled shift
  • strong customer-service skills with an above and beyond attitude
  • must be able to work quickly in a confined area and stand for extended periods of time

Job Qualifications

  • High school diploma or equivalent
  • willingness to learn a new craft and acclimate to a fun culture
  • TIPs certification for CT NY MA VA FL markets
  • ABC certification for TN market
  • basic English reading and communication skills
  • solid knowledge of the menu and culture of the restaurant
  • strong attention to detail
  • understanding of Micros POS system for entering orders and processing payments
  • avid team player

Job Duties

  • Direct guests to their seats and present the menu
  • present the guest with recommendations including wine pairings
  • work with the back server to ensure all of the guest's needs are met
  • ring in all orders into Micros and process payments
  • check identification to ensure that guests meet minimum age requirements for consumption of alcoholic beverages
  • maintain tables through pre-bussing marking and clearing with correct procedure
  • check with guests regularly to ensure that they are enjoying their meals and take action to correct any problems
  • attend to every need of the guest
  • reset tables with plates napkins glasses and silverware prior to service seating
  • set up food stations to prepare for the next shift or for large parties
  • assist host by answering phones to take call-aheads or to-go orders and by greeting seating and thanking guests
  • work diligently in order to achieve outstanding service quality
  • adapt to a fast-paced work environment

Job Criteria

Experience

Entry Level (1-2 years)


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