Server (Santa Fe)

Santa Fe, NM, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $9.75 - $16.50

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) plan with employer match

Employee assistance program

Paid sick time

Paid Time Off

competitive compensation

Ongoing training and development opportunities

career growth and advancement opportunities

Discounted Employee Lunches

Complimentary Thanksgiving and Christmas meals

Employee Appreciation Lunches

Recognition Program

Free soaks in the springs

Discount on spa treatments

Discount at resort restaurants

Discount at gift shops

Discounted employee lodging rates

Access to hiking trails

Employee gym access

Puppy patch

Job Description

Ojo Santa Fe Spa Resort is a renowned hospitality establishment located in the serene and picturesque landscape of Santa Fe, New Mexico. Known for its tranquil atmosphere and restorative natural surroundings, the resort offers guests a unique experience that blends wellness, relaxation, and connection with nature. This spa resort features luxurious accommodations, rejuvenating spring-fed soaking pools, and exceptional culinary offerings, making it a sought-after destination for tourists and locals alike. Ojo Santa Fe Spa Resort prides itself on providing guests with a space to unwind, rejuvenate, and experience the beauty of New Mexico in comfort and style. The resort is committed to authenticity, excellence, gratitude, integrity, mindfulness, respect, diversity, happiness, and teamwork, cultivating a positive and supportive work environment for its employees.

The Server role at Ojo Santa Fe Spa Resort is integral to the resort’s commitment to delivering exceptional guest service and memorable dining experiences. As a Server, you will be the face of the dining establishment, responsible for greeting guests warmly, guiding them through menu selections, accommodating dietary preferences, and ensuring a seamless service flow. This position demands a professional and attentive individual who can anticipate guest needs and collaborate effectively with culinary and service teams. The Server helps maintain high standards of quality, cleanliness, and guest satisfaction by managing orders accurately, delivering food promptly, and maintaining an inviting dining atmosphere. The role requires excellent communication skills, a strong passion for hospitality, and an ability to thrive in a fast-paced environment while upholding the resort’s values of genuine care and gracious hospitality. The position offers a flexible schedule, including work during evenings, weekends, and holidays, and emphasizes teamwork, personal growth, and contribution to a welcoming guest experience. This is a fantastic opportunity for experienced Servers who are looking to grow their careers in a supportive and inspiring setting, surrounded by the natural beauty and wellness focus of Ojo Santa Fe Spa Resort.

Job Requirements

Ability to work a flexible schedule, including days, evenings, weekends, and holidays
Reliable attendance and punctuality are essential
Ability to stand and walk for extended periods, often eight (8) or more hours per shift
Ability to reach, bend, kneel, stoop, climb stairs, and perform repetitive motions
Ability to lift, push, pull, and carry items weighing up to 40 pounds
Ability to perform tasks requiring manual dexterity, visual attention, and auditory focus
Ability to follow written and verbal instructions and communicate effectively in English

Job Qualifications

Minimum of three (3) years of experience as a server, preferably in hospitality, fine dining, resort, spa, or farm-to-table environments
High school diploma or equivalent required
Valid New Mexico Alcohol Server Permit required prior to hire
Excellent communication and guest service skills
Strong attention to detail and ability to anticipate guest needs
Punctual, dependable, and committed to providing exceptional service
Ability to work proactively and collaboratively with team members to ensure an outstanding guest experience
Ability to adapt and perform effectively in an environment where business levels and pace may vary

Job Duties

Welcome guests with warmth and professionalism
Guide guests through menu selections by describing menu items, chef specialties, ingredients, and beverage pairings
Answer questions regarding food preparation and ingredients
Identify and accommodate special dietary needs, allergies, and guest preferences
Anticipate guest needs and provide thoughtful, attentive service throughout the dining experience
Accurately take and enter food and beverage orders
Communicate guest preferences, dietary restrictions, and special requests to kitchen and bar staff
Monitor meal pacing and coordinate timing with culinary teams
Deliver food and beverages promptly, accurately, and professionally
Ensure all orders meet guest expectations before serving
Maintain table settings throughout service by clearing completed courses, replenishing utensils, refilling water glasses, and addressing spills or service needs promptly
Prepare dining areas by setting tables with linens, silverware, glassware, condiments, decorations, and other service items
Assist with opening, closing, and side-work duties as assigned
Maintain a clean, organized, and welcoming dining environment
Present and process guest checks accurately
Accept payments and handle cash, credit card transactions, and gratuities in accordance with established procedures
Adhere to all health, sanitation, safety, and food handling standards
Follow all alcohol service regulations and resort policies
Maintain a valid New Mexico Alcohol Server Permit and have it available while working
Collaborate effectively with fellow Servers, bartenders, hosts, kitchen staff, and management
Contribute to a positive team environment focused on exceptional guest experiences
Support fellow team members during busy periods and special events