Server - Restaurant

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible schedule

Job Description

Thompson Houston, in partnership with Hyatt Hotels Corporation, is actively recruiting talented and dedicated Restaurant Servers to join their upscale dining venue. This venue, managed collaboratively by Thompson Houston Hotel and Hyatt Hotels, boasts a luxurious, expansive 1-acre pool deck accompanied by luxury cabanas, private event spaces, and indoor-outdoor dining areas that offer stunning views of downtown. The restaurant caters not only to hotel guests and residents but also to those seeking an exceptional dining experience in a sophisticated yet welcoming environment. Hyatt, a globally recognized leader in the hospitality industry, is synonymous with outstanding guest services, career growth opportunities, and a commitment to creating meaningful experiences for every patron. With a focus on authentic hospitality, Hyatt fosters a supportive work culture dedicated to exceeding high expectations and rewarding exceptional performance.

As a Restaurant Server at this distinguished venue, the selected candidate will play a pivotal role in shaping the guests' dining experiences by accurately submitting menu selections and presenting food and beverage preferences with professionalism and warmth. This position requires an individual who possesses an in-depth knowledge of the menu offerings, capable of making thoughtful recommendations about the cuisine and drink selections. Restaurant Servers at Hyatt engage in casual, attentive conversations with patrons to enhance the atmosphere, embody the brand’s core values, and deliver seamless service from initial seating to the conclusion of each meal.

In this role, servers are not only responsible for taking and delivering orders but also for maintaining a sanitary, orderly dining environment in accordance with Hyatt’s rigorous safety and sanitation standards. The duties extend to ensuring quality control through proper handling and labeling of perishable items, collaborating effectively with kitchen staff to coordinate timely and accurate food delivery, and managing guest satisfaction by addressing concerns or requests promptly. Servers support the team during peak service periods, aid in setting and closing dining stations, process payments efficiently, and participate in training and departmental meetings to stay aligned with the latest service protocols.

If you have experience as a restaurant server and are ready to embrace the challenges and rewards of working in a dynamic hospitality setting, this opportunity with Thompson Houston and Hyatt Hotels offers a pathway to build your career with an esteemed industry leader committed to employee growth, inclusivity, and wellbeing.

Job Requirements

must be able to lift a minimum of 20lbs
flexibility to work evenings weekends and holidays
previous experience in a restaurant or customer service role is preferred
excellent communication and interpersonal skills
positive attitude and enjoyment of the hospitality industry
ability to work in a fast-paced environment while maintaining composure
strong multitasking and time management abilities
attention to detail
knowledge of food and beverage menus including dietary restrictions and allergies
basic math skills
physical stamina to stand walk and carry trays for extended periods

Job Qualifications

must be able to lift a minimum of 20lbs
flexibility to work evenings weekends and holidays as required in the hospitality industry
previous experience in a restaurant or customer service role is preferred
excellent communication and interpersonal skills
positive attitude and enjoyment of the hospitality industry
ability to work in a fast-paced environment while maintaining composure
strong multitasking and time management abilities
attention to detail ensuring accurate order-taking and payment processing
knowledge of food and beverage menus including dietary restrictions and allergies
basic math skills for handling payments and calculating tips
flexibility to work in shifts including evenings weekends and holidays
physical stamina to stand walk and carry trays for extended periods

Job Duties

uphold company policies including safety sanitation attendance and dress code guidelines
ensure perishable items are properly labeled rotated and discarded to maintain quality control
provide prompt friendly and professional service to guests anticipating their needs and responding to questions
greet guests warmly assist with seating and provide menus water and drinks
communicate specials explain menu items and dietary considerations and take accurate orders
coordinate with kitchen staff to ensure timely and accurate food and beverage delivery
serve food and beverages promptly maintaining proper presentation and timing
monitor guest satisfaction addressing requests refilling drinks and clearing plates
handle guest concerns or complaints professionally escalating to management as needed
collaborate with team members to ensure smooth service including assisting during busy periods
process payments accurately and efficiently presenting bills to guests
perform opening and closing duties including side work and station setup
participate in training sessions department meetings and pre-shift meetings