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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.14 - $14.24
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
training programs
Employee Discounts
Paid Time Off
retirement plans
Career development opportunities
safe work environment
Job Description
InterContinental Hotels & Resorts, known as the world's first and most global luxury hotel brand, has been a pioneer in international travel since the 1940s. With a commitment to providing exceptional guest experiences, the brand is recognized for its renowned cultural wisdom and expertise in luxury hospitality. InterContinental Hotels & Resorts offers inspiring environments and a rich cultural perspective for travelers seeking a refined and enriching experience. The company prides itself on being an ambassador of international luxury hospitality and emphasizes a passion for culture, diversity, and travel. As part of its team, employees are encouraged to embrace global opportunities... Show More
Job Requirements
- High school diploma or equivalent
- must be able to speak and understand English
- must be TIPS certified prior to or after hire
- food hygiene awareness and at least basic training
- ability to communicate in English with guests
- ability to compute basic mathematical calculations
- ability to provide legible written communication
- ability to perform job functions with attention to detail, speed and accuracy
- ability to prioritize, organize and follow through
- ability to be a clear thinker, remain calm and resolve problems using sound judgment
- ability to work under pressure
- ability to work an 8-hr shift in all types of conditions pertinent to the job
- ability to comprehend instructions
- ability to work cohesively with co-workers as part of a team
- ability and willingness to perform job tasks according to established standards
- must be flexible and able to work nights, weekends, and/or holidays as required
Job Qualifications
- Must be able to speak and understand English
- high school diploma or equivalent
- food hygiene awareness and at least basic training
- ability to communicate in English with guests
- ability to compute basic mathematical calculations
- ability to provide legible written communication
- must be TIPS certified prior to or after hire
- previous job related experience (desirable)
- food hygiene certificate (desirable)
- first aid awareness (desirable)
- possess a friendly, upbeat and outgoing personality (desirable)
- ability to perform job functions with attention to detail, speed and accuracy
- ability to prioritize, organize and follow through
- ability to be a clear thinker, remain calm and resolve problems using sound judgment
- ability to work under pressure
- ability to work an 8-hr shift in all types of conditions pertinent to the job
- ability to comprehend instructions
- ability to work cohesively with co-workers as part of a team
- ability and willingness to perform job tasks according to established standards
- must be flexible and able to work nights, weekends, and/or holidays as required
Job Duties
- Serve food and beverage to guests in established service style and standard
- promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests
- maintain constant flow of communication with and to the team
- always recommend specials, meals, appetizers, and/or beverages to guests in an upselling manner and answer questions
- relay orders to kitchen following established procedures
- monitor guests to fulfill additional requests
- maintain supplies of china, cutlery and condiments for side station, keeping station clean and orderly
- assist hostess in guests service greeting and seating
- communicate politely and display courtesy to guests
- communicate to manager any difficulties, guest comments and other relevant information
- set and clear tables ensuring standards are met
- fold linen napkins prior to and after each shift
- collect food and beverage orders from kitchen, return used china, glass and silver to dishwashing area
- follow procedures on cash handling and bill presentation including audit and closing all bills correctly in Micros and depositing cashier envelopes to front desk drop safe
- prepare and present bills according to hotel standard, closing bill immediately on computer
- perform duties noted on daily tasks and cleaning schedule
- comply with workplace health and safety requirements and equipment training
- establish and maintain effective employee working relationships
- attend and participate in daily briefings and meetings
- attend and participate in training sessions
- implement hotel and department regulations, policies and procedures including house rules, health and safety, grooming, quality, service, hygiene, and cleanliness
- perform other duties, tasks and special projects as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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