Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $11.41
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Employee discounts on thousands of hotels
Complimentary Meal
Free parking
Paid sick time
Health Insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
Employer paid HSA contribution
401(k) retirement plan
Paid vacation time
Paid holidays
paid bereavement
paid floating holidays
Job Description
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors globally, recognized for its diverse portfolio of 22 brands that range from full-service upper upscale properties to midscale, extended stay, and economy hotels. With more than 7,400 hotels and over 625,000 rooms across 45 countries and territories, Choice Hotels is a leading player in the hospitality industry. This extensive presence enables them to cater to travelers' needs in numerous locations and for varying occasions, providing valuable options for franchise owners and shareholders alike. One of the company's standout features includes the award-winning Choice Privileges loyalty program, which along with co-branded credit card options, allows members to earn reward nights and enjoy personalized perks with ease. Choice Hotels is driven by core cultural values emphasizing welcoming and respecting everyone, being bold and quick, listening and showing integrity, and maintaining a spirit of curiosity. These values play a crucial role in inspiring customer loyalty, company growth, and maintaining a vibrant hospitality spirit.
The position available is an AM Server role at the Radisson Blu Mall of America, managed by Choice's portfolio that includes upscale brands such as Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Radisson Blu Mall of America is an upper upscale hotel offering 500 design-forward guest rooms and over 26,000 square feet of meeting space. It is notable for its strategic location as the first hotel connected to the Mall of America. The AM Server position is situated within the FireLake Grill House and Cocktail Bar, a vibrant restaurant known for its regional, local, and sustainable food offerings prepared with techniques like grilling, rotisserie, and smoking with natural wood flavoring. The restaurant features 175 seats and a 125-seat lounge with a local brews selection, curated wines, and a modern cocktail program.
This hourly wage position offers $11.41 per hour along with several attractive benefits such as employee discounts on thousands of hotels, complimentary meals during shifts, free parking, and paid sick time aligned with Minnesota Earned Sick and Safe Time regulations. Full-time employees gain access to a comprehensive benefits package from the first of the month following 30 days of service, which includes health, dental, vision insurance, short and long term disability, employer-paid HSA contribution, and a 401(k) retirement plan. Additional paid time off benefits come after 90 days and include vacation time, holidays, and bereavement leave, with paid floating holidays awarded after one year.
The role of the AM Server is centered on creating 100 percent guest satisfaction by delivering prompt, efficient, and genuine hospitality service to patrons of FireLake Grill House and Cocktail Bar. Key tasks include greeting guests, providing detailed menu explanations, taking orders, preparing and presenting meals, replenishing beverages including coffee, clearing and resetting tables efficiently, and maintaining cleanliness of the dining area. The server also works collaboratively with the service team to meet and exceed guest expectations, setting up beverage stations for shifts, and demonstrating the "Yes I Can!" attitude that is synonymous with Radisson hospitality.
This role requires strong attention to detail, excellent customer service, and verbal communication skills. Candidates must have at least one year of restaurant serving experience in an upscale, high-volume environment, adherence to local and state liquor laws, an understanding of safe service practices, and capability with cash handling and Point of Sale systems. Flexibility in scheduling is necessary as shifts may include evenings, weekends, and holidays. Physical demands include the ability to lift up to 25 pounds regularly, maneuver heavier weights occasionally, and sustain standing for extended periods.
As a position within a 24/7 hospitality environment, AM Servers must be ready to adapt to schedule changes as needed and uphold the highest standards of hospitable service at all times. Choice Hotels International maintains an equal opportunity employment policy, ensuring decisions are free from discrimination based on age, race, gender, or other protected categories. Employment is contingent on passing necessary background checks, pre-employment drug tests, and E-Verify confirmation of eligibility to work in the United States.
The position available is an AM Server role at the Radisson Blu Mall of America, managed by Choice's portfolio that includes upscale brands such as Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Radisson Blu Mall of America is an upper upscale hotel offering 500 design-forward guest rooms and over 26,000 square feet of meeting space. It is notable for its strategic location as the first hotel connected to the Mall of America. The AM Server position is situated within the FireLake Grill House and Cocktail Bar, a vibrant restaurant known for its regional, local, and sustainable food offerings prepared with techniques like grilling, rotisserie, and smoking with natural wood flavoring. The restaurant features 175 seats and a 125-seat lounge with a local brews selection, curated wines, and a modern cocktail program.
This hourly wage position offers $11.41 per hour along with several attractive benefits such as employee discounts on thousands of hotels, complimentary meals during shifts, free parking, and paid sick time aligned with Minnesota Earned Sick and Safe Time regulations. Full-time employees gain access to a comprehensive benefits package from the first of the month following 30 days of service, which includes health, dental, vision insurance, short and long term disability, employer-paid HSA contribution, and a 401(k) retirement plan. Additional paid time off benefits come after 90 days and include vacation time, holidays, and bereavement leave, with paid floating holidays awarded after one year.
The role of the AM Server is centered on creating 100 percent guest satisfaction by delivering prompt, efficient, and genuine hospitality service to patrons of FireLake Grill House and Cocktail Bar. Key tasks include greeting guests, providing detailed menu explanations, taking orders, preparing and presenting meals, replenishing beverages including coffee, clearing and resetting tables efficiently, and maintaining cleanliness of the dining area. The server also works collaboratively with the service team to meet and exceed guest expectations, setting up beverage stations for shifts, and demonstrating the "Yes I Can!" attitude that is synonymous with Radisson hospitality.
This role requires strong attention to detail, excellent customer service, and verbal communication skills. Candidates must have at least one year of restaurant serving experience in an upscale, high-volume environment, adherence to local and state liquor laws, an understanding of safe service practices, and capability with cash handling and Point of Sale systems. Flexibility in scheduling is necessary as shifts may include evenings, weekends, and holidays. Physical demands include the ability to lift up to 25 pounds regularly, maneuver heavier weights occasionally, and sustain standing for extended periods.
As a position within a 24/7 hospitality environment, AM Servers must be ready to adapt to schedule changes as needed and uphold the highest standards of hospitable service at all times. Choice Hotels International maintains an equal opportunity employment policy, ensuring decisions are free from discrimination based on age, race, gender, or other protected categories. Employment is contingent on passing necessary background checks, pre-employment drug tests, and E-Verify confirmation of eligibility to work in the United States.
Job Requirements
- Minimum one year restaurant serving experience, preferably in an upscale high volume environment
- must meet minimum age to serve alcohol based on applicable state law
- knowledge of local, state and federal liquor laws and regulations
- thorough understanding of safe and perceptive service
- excellent customer service and verbal communication skills
- ability to do basic math and handle cash
- ability to work with Point of Sale systems
- highly organized and demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
- able to work a flexible schedule including evenings, weekends and holidays
Job Qualifications
- Minimum one year restaurant serving experience, preferably in an upscale high volume environment
- knowledge of local, state and federal liquor laws and regulations
- excellent customer service and verbal communication skills
- ability to do basic math and handle cash
- ability to work with Point of Sale systems
- highly organized and able to prioritize needs effectively
- ability to work a flexible schedule including evenings, weekends and holidays
Job Duties
- Provides food and beverage service to guests in the restaurant
- provides guest with overview of menu choices
- takes guest’s order and provides explanation of menu as appropriate
- prepares order for presentation to guest
- replenishes water
- makes and pours coffee for the customers
- clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
- cleans tables, chairs and floor area
- resets table quickly
- polishes silver and folds linens
- assists service team as necessary to meet and exceed the guests’ expectations
- sets up beverage stations for appropriate shift by brewing coffee and setting out condiments, as appropriate
- creates 100 percent guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
- gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- assumes responsibility to notice when the guest is not satisfied and uses best judgment as to when it is appropriate to use the 100 percent Guest Satisfaction
- performs other duties required to provide the service brand behavior and genuine hospitality
- performs other duties as required by Management to provide 100 percent Guest Satisfaction and genuine hospitality to our Guest
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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