Server - PM

Mission Viejo, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $16.90

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development opportunities

flexible scheduling

Job Description

Leisure Sports Food & Beverage Department is a vibrant division specializing in providing exceptional dining and refreshment experiences within the leisure and sports environment. Known for its commitment to quality and outstanding customer service, the department operates various food and beverage outlets aimed at enhancing customer satisfaction and engagement. Among its notable establishments is the Citrus Fresh Grill, a restaurant dedicated to delivering fresh, flavorful meals in a welcoming setting. Operating as part of the Leisure Sports complex, the Food & Beverage Department values teamwork, professionalism, and a passion for hospitality in all staff members to uphold the high standards expected by their diverse clientele.

The role of Restaurant Server at Citrus Fresh Grill is vital to the success of the dining experience offered to all guests. This position is designed for individuals who are personable, enthusiastic, and committed to providing top-notch customer service. The primary mission of the Restaurant Server is to create a pleasant and enjoyable environment where every customer feels valued and well-cared for from the moment they enter the restaurant until they leave. Servers greet customers warmly, introduce the menu including daily specials, and take drink and food orders with accuracy and efficiency. They demonstrate a comprehensive knowledge of all menu items and ingredients, allowing them to answer any questions and make well-informed suggestions that enhance the dining experience.

Servers at Citrus Fresh Grill are expected to maintain strong communication with the kitchen to ensure that orders are prepared and delivered promptly, checking in regularly with guests to address any additional needs or concerns. Flexibility and adaptability are key, especially when accommodating special requests or substitutions to meet customer preferences or dietary requirements. The role also involves routine station upkeep, including cleanliness, stocking condiments, and preparing the area for service. This comprehensive approach ensures that the restaurant runs smoothly and that all customers enjoy a seamless and memorable meal. Reporting directly to the Food and Beverage Manager, the successful candidate will be part of a dynamic team that values enthusiasm, professionalism, and a strong work ethic. This position is ideal for those who thrive in a fast-paced environment and have a passion for food service and customer interaction.

Job Requirements

High school diploma or equivalent
previous restaurant or food service experience preferred
excellent communication skills
ability to work in a fast-paced environment
basic math skills
ability to stand and walk for long periods
availability to work flexible hours including weekends and holidays
physical ability to lift up to 40 lbs
manual dexterity and coordination for handling dishes and breakables
ability to perform general housekeeping tasks

Job Qualifications

High school diploma or equivalent
previous experience in restaurant or food service preferred
excellent communication and interpersonal skills
strong multitasking ability
knowledge of food safety and hygiene practices
ability to work well under pressure in fast-paced environments
basic math skills for handling payments
customer-focused attitude
ability to stand and walk for extended periods
flexibility to work various shifts including weekends and holidays

Job Duties

Warmly greet customers to the restaurant as they are seated get to know and use the names of regular customers
offer a menu to each customer describe the daily specials ask if they would like water and take drink orders
assist customers in selecting their food orders make suggestions where appropriate
promote daily specials new menu items and healthy alternatives for those interested in low-fat meals
be knowledgeable about all menu items their garnish contents and preparation methods be prepared to answer any customers questions in a direct concise way
be flexible with customers regarding special requests allow substitutions wherever possible
enter orders into the POS system promptly make sure special requests are spelled out plainly for the line cooks return menus to the station
check in with assigned tables refill drinks as needed or requested give customers updates on their order as appropriate
deliver meals to customers as soon as they are prepared by kitchen double-check to ensure accuracy of order as prepared
stop by at least once to make sure customers are enjoying their meal and have everything they need
bring customers their check at the appropriate time never have them wait
process customer payments accurately and efficiently no voids or deletes without management approval
offer all customers a parting wish and thank them for coming to the restaurant
at start of shift check assigned station to ensure neatness cleanliness and stocking
bus tables ensure table tops are clean and dry condiments stocked places set four per table
keep soda stations stocked with silverware napkins glasses pitchers wet and dry rags
refill condiment containers water pitchers coffee pots etc as needed
follow all restaurant opening and closing procedures for servers as outlined by the restaurant manager and as applicable
assist with catered functions in both the conference room and restaurant as requested
cross-train in other restaurant positions
other responsibilities as assigned by the food and beverage manager