Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $8.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
sick leave
401(k) Savings Plan with matching funds
Employee Discounts
Pet insurance
short and long-term disability insurance
Life insurance
Job Description
The Westin Cleveland is a premier hospitality establishment located in the heart of downtown Cleveland, Ohio. This stunning hotel boasts 484 beautifully appointed guest rooms, all designed to provide visitors with comfort and luxury. Situated near iconic attractions such as the Rock and Roll Hall of Fame, Great Lakes Science Center, and Cleveland Convention Center, The Westin Cleveland offers guests easy access to some of the city's top destinations. Sports enthusiasts will also appreciate the proximity to Huntington Bank Field and Rocket Mortgage Field House Arena, both less than a mile away. The property itself features refined public spaces that... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in food and beverage service preferred
- Ability to lift and carry trays up to 30 pounds
- Basic computer skills to operate Point of Sale system
- Ability to comply with all state, federal and corporate regulations relating to alcoholic beverages
- Strong interpersonal skills and team-oriented attitude
- Ability to work flexible hours including evenings, weekends, and holidays
- Must be available to work on a regular basis
Job Qualifications
- Maintain a professional appearance and manner at all times
- Must be willing to 'pitch-in' and help co-workers with their job duties and be a team player
- Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
- Knowledge of the appropriate table settings, service ware and menu items
- Ability to remember, recite and promote the variety of menu items
- Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation
- Ability to operate beverage and toast equipment with or without reasonable accommodation
- Ability to establish and maintain effective working relationships with associates, customers, and patrons
- Ability to operate a keyboard and learn Point of Sale procedures
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.
Job Duties
- Check station before, during and after shift for proper set-up and cleanliness
- Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness
- Record the details of the order from the guests, repeating the order to the guest to check for accuracy
- Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed
- When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments
- Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages
- Replenish beverages as necessary and check with guests for overall satisfaction
- Market and serve upon request any dessert items or specialty coffees
- Operate the Point of Sale procedures to pre-check order and close out the check
- Present the check to guest promptly
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Job Location
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