Job Overview

briefcase

Employment Type

Part-time
moneybag

Compensation

Hourly
Exact $21.30
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Benefits

401(k) Plan
Employee stock purchase plan
Discounts on Marriott properties
travel benefits
Employee assistance program
Childcare discounts
Paid sick leave

Job Description

W Hotels is part of Marriott International, a global leader in the hospitality industry known for its innovative approach to luxury and exceptional guest experiences. Situated in the heart of Seattle, Washington, this particular W Hotels location embodies the brand's philosophy of redefining luxury with a seamless blend of modern sophistication and vibrant energy. Recognized for its bold design, impeccable service, and cultural vibrancy, W Hotels offers guests a unique and memorable stay. The hotel is located at 1112 4th Ave, Seattle, Washington, an area known for its dynamic urban environment and rich cultural scene, making it an exciting place for both guests and employees.

This position is a part-time, non-management role within the Food and Beverage & Culinary category, with a competitive pay rate of $21.30 per hour, and eligibility for tips and service charge compensation. The role of a Guest Services Expert at W Hotels goes beyond traditional food service; the focus is on creating unforgettable experiences that transcend just serving meals. These experts engage proactively to enhance every aspect of the guest's visit, from setting tables and coordinating with the kitchen to personally interacting and serving guests, as well as maintaining the cleanliness and organization of work and storage areas. The aim is to ensure that every transaction becomes a part of an extraordinary guest experience.

Guest Services Experts at W Hotels must uphold the highest standards of safety, quality, appearance, and communication professionalism. They are actively involved in physically demanding tasks such as standing for long periods, moving around uneven or slippery surfaces, lifting and carrying objects up to 50 pounds without assistance, reaching high places, bending, twisting, stretching, and other dynamic movements. These responsibilities are critical to ensuring guest satisfaction and smooth hotel operations. The role requires individuals who are dedicated, flexible, and passionate about contributing to a vibrant, inclusive workplace culture.

W Hotels values diversity, equality, and inclusion, fostering an environment where all associates feel welcomed and celebrated for their unique backgrounds and talents. The company is committed to non-discrimination and providing equal employment opportunities regardless of disability, veteran status, or other protected characteristics. By joining W Hotels and Marriott International, employees become part of a worldwide team offering growth opportunities, competitive benefits, and the chance to impact guests' lives positively.

The position offers several comprehensive benefits, including enrollment in a 401(k) plan, employee stock purchase options, discounts on Marriott properties, travel benefits, employee assistance programs, and childcare discounts. While part-time roles do not include full medical coverage, employees based in Washington state are entitled to paid sick leave, accrue paid time off (PTO), and receive a minimum of seven paid holidays annually. Full-time roles have access to additional benefits such as medical, dental, vision insurance, flexible spending accounts, life and disability insurance, accident coverage, adoption reimbursement, paid parental leave, and educational assistance.

Working at W Hotels means being part of a team that inspires curiosity, opens doors to new possibilities, and constantly reinvents luxury hospitality. The brand's culture, defined by its "Whatever/Whenever" service philosophy, encourages employees to be original, innovative, and forward-thinking. Joining the W Hotels team means you will be in an environment where you can perform your best work, fulfill your purpose, be part of a global community, and grow into your best self.

Job Requirements

  • High school diploma or equivalent
  • Less than 1 year of related work experience
  • Ability to perform physical tasks such as lifting and standing for extended periods
  • Professional appearance and communication
  • Ability to follow safety guidelines and procedures
  • Availability for part-time schedule

Job Qualifications

  • High school diploma or equivalent
  • Less than 1 year of related work experience
  • No supervisory experience required
  • No licenses or certifications required
  • Strong communication skills
  • Ability to work effectively in a team environment

Job Duties

  • Create memorable guest experiences by proactively engaging with guests
  • Set tables and coordinate with kitchen staff to ensure seamless service
  • Interact professionally and serve guests with attention and care
  • Maintain cleanliness and organization of work and storage areas
  • Follow company guidelines and safety procedures
  • Perform physically demanding tasks like lifting up to 50 pounds and moving on uneven surfaces
  • Read and verify menu information to assist guest inquiries

Job Criteria

Experience

No experience required


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