Server - Outlets

Marriott International is a world-renowned hospitality company recognized for its commitment to exceptional guest experiences and employee development. With a rich history dating back to 1937, Marriott has established itself as a global leader in hotel and resort management, operating a diverse portfolio of brands that cater to a wide range of travelers and events. One of its prominent brands, Sheraton Hotels & Resorts, embodies the spirit of gathering, connection, and thoughtful service, making it a preferred destination for guests seeking comfort and hospitality. Sheraton is dedicated to fostering an inclusive work environment where associates from diverse backgrounds are valued and celebrated, emphasizing equal opportunity and non-discrimination. Joining Sheraton means becoming part of a global community that supports career growth and personal development, backed by the resources and reputation of Marriott International.

This role is for a Food and Beverage Server at the Sheraton located at 39 Dalton St, Boston, Massachusetts. The position is full-time and non-management, offering an hourly wage between $22.69 and $24.47, plus tips. The Food and Beverage Server plays a crucial role in delivering exceptional dining experiences by serving food courses and alcoholic beverages to guests in a professional and courteous manner. Responsibilities include setting tables according to the type of event and company service standards, answering guest queries about menu selections, and maintaining clear communication with the kitchen staff regarding menu details, wait times, and special dietary requirements such as allergies or other meal modifications. The Server is expected to record transactions accurately using the MICROS system at the time of order and check in with guests throughout their meal to ensure satisfaction.

Maintaining the cleanliness of work areas and service utensils is critical, along with completing closing duties such as restocking items and shutting down service areas. The Server is responsible for presenting accurate bills to guests and processing payments efficiently. Compliance with all company safety and security policies is mandatory, including reporting any accidents or unsafe conditions to management, and completing necessary safety training. The role demands maintaining a professional appearance and confidentiality concerning proprietary company information.

Guest interaction is a key component of this position; Servers are expected to warmly welcome guests, anticipate their needs, provide assistance as necessary, including for guests with disabilities, and express genuine appreciation for their patronage. Effective communication with team members and fostering positive working relationships is essential to support a cooperative and productive service environment. Physical demands of the job include standing or walking for extended periods, handling objects weighing up to 25 pounds independently and heavier items with assistance, and navigating various surfaces and service areas safely. This position is ideal for individuals passionate about hospitality, teamwork, and delivering memorable guest experiences within a dynamic hotel dining environment.