Server - NM Cafe

Sunnyvale, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $22.03 - $27.54

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

basic life insurance

supplemental life insurance

Disability insurance

Job Description

Neiman Marcus is a prestigious luxury retailer renowned for its curated assortment of high-end products, unmatched customer service, and exclusive shopping experiences. Operating across 36 stores, digital platforms, and through remote selling, Neiman Marcus has long been a beacon of exceptional quality and style in the retail industry. The company prides itself on creating memorable customer interactions by offering unique events such as the Neiman Marcus Awards, Fantasy Gifts, and its innovative "Retail-tainment" initiatives. As part of Saks Global's portfolio, Neiman Marcus benefits from the resources and expertise of one of the world's leading luxury retail groups, enabling it to continue evolving and maintaining its reputation as a top-tier shopping destination.

This position is for a Restaurant Server Assistant based in Palo Alto, California. With a salary range of $22.03 to $27.54 per hour, this onsite role involves supporting the dining experience within Neiman Marcus's restaurant. The Restaurant Server Assistant plays a crucial role in upholding the high standards of food and beverage service that Neiman Marcus is known for. Responsibilities include maintaining table settings, delivering food and beverages promptly, and assisting both kitchen and waitstaff to ensure smooth service. The role demands attention to detail, a thorough understanding of proper service procedures, and the ability to work efficiently in a fast-paced environment.

In this role, you will be focusing on table maintenance such as clearing and resetting tables, delivering items like popovers, butter, and water, and ensuring the bus station and beverage areas are well-maintained. The position requires you to learn the dining room layout to better assist the service staff and guests. You will assist in preparing orders, restocking necessary items, and managing the overall cleanliness and organization of the restaurant and workstation. Adherence to hygiene standards and professional appearance are essential elements of this role. Neiman Marcus expects its associates to maintain clean uniforms, well-groomed hair and nails to prevent contamination risks, and to be prepared with all necessary supplies and equipment.

Neiman Marcus offers an enriching career environment where associates can engage in dynamic, fast-paced work and be a part of a company undergoing significant growth and transformation. The company provides opportunities for career advancement across multiple sectors, including retail, distribution, digital, and corporate domains. Employees benefit from a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan, life and disability insurance, and a variety of voluntary insurance options. The company fosters an inclusive and diverse work culture, committed to equal employment opportunities and accommodating applicants with disabilities. Joining Neiman Marcus means becoming part of a highly respected brand with a legacy of excellence and dedication to creating extraordinary experiences for customers and employees alike.

Job Requirements

High school diploma or GED preferred
Experience in serving food and beverage and following proper table service guidelines
Ability to work autonomously
Motivated and results-driven
Knowledge of proper placement of china glass and flatware for table settings
Thorough knowledge of order of service and proper placement of table settings food and beverage as indicated by the kitchen ticket and the guidebook
Thorough knowledge of food including preparation and culinary terminology
Ability to interact graciously with the public and handle multiple duties at the same time
Exceptional customer service and problem-solving skills
Win together mentality
Role requires standing bending climbing stairs and lifting and carrying 35 pounds
Willing to work a flexible schedule based on business needs including evenings weekends and holidays

Job Qualifications

High school diploma or GED preferred
Experience in serving food and beverage and following proper table service guidelines
Ability to work autonomously
Motivated and results-driven
Knowledge of proper placement of china glass and flatware for table settings
Thorough knowledge of order of service and proper placement of table settings food and beverage as indicated by the kitchen ticket and the guidebook
Thorough knowledge of food including preparation and culinary terminology
Ability to interact graciously with the public and handle multiple duties at the same time
Exceptional customer service and problem-solving skills
Win together mentality
Role requires standing bending climbing stairs and lifting and carrying 35 pounds
Willing to work a flexible schedule based on business needs including evenings weekends and holidays

Job Duties

Focuses on table maintenance in the dining room including clearing and re-setting tables
Delivers popovers butter and pours water
Delivers food and beverage to guests as indicated by kitchen tickets
Maintains the bus station and beverage areas
Learns table numbers and sections in the dining area
Assists kitchen staff and service staff with any service needs such as additional customer requests restocking plates bagging to go orders setting up expediter station
Assists waitstaff with any service needs refilling beverages and running food from the kitchen to the dining room as needed