Margaritaville logo

Server - Margaritaville Restaurant

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $9.50 - $16.00
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Work Schedule

Weekend Shifts
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Benefits

competitive hourly wage
Tips
flexible schedule

Job Description

This job opportunity is with a reputable dining establishment that values delivering exceptional food and beverage services to its guests. The establishment prides itself on creating a welcoming and positive atmosphere where every guest feels valued and comfortable. As a part-time restaurant, it caters to a diverse clientele, providing both indoor and outdoor seating options to accommodate various dining preferences. The restaurant operates during evenings, weekends, and holidays, reflecting a commitment to serving customers when they most enjoy dining out.

The server position is crucial within the restaurant’s operation, tasked with providing excellent service in a professional, friendly, and efficient manner. The role encompasses a variety of responsibilities essential to ensuring a memorable dining experience for every guest. Servers are the face of the restaurant, engaging with guests to greet, seat, and present menus, as well as answer any questions about menu items, ingredients, or specials. This role requires keen attention to detail to take customer orders accurately, communicate special requests to kitchen and bar teams, and serve food and beverages promptly and according to high-quality standards.

Beyond serving, the role involves maintaining cleanliness and organization within the dining area, ensuring tables are set and reset efficiently, and common areas, including restrooms, are well-stocked and tidy. Servers must adeptly handle cash transactions and use the point-of-sale (POS) systems to process payments accurately, while securely managing tips and following company financial policies. Compliance with food safety, alcohol service laws, and health regulations is paramount to this role, ensuring guests' health and safety at all times.

In addition to direct customer interaction, servers play a collaborative role by working closely with kitchen staff, bartenders, and fellow servers to ensure smooth operations and timely service delivery. They also assist with inventory control by monitoring supplies such as condiments, utensils, and napkins, reporting any shortages to management to maintain seamless service. The server is often called upon to support events, including private functions and high-volume banquets, by assisting in set-up, event service, and post-event clean-up.

This position requires excellent communication skills, a strong customer service orientation, and the ability to multitask efficiently in a fast-paced, sometimes high-pressure environment. Physical stamina is essential, as servers must be able to stand and walk for long periods and lift items weighing up to 25 pounds. Candidates who thrive in this role are those who are organized, calm under pressure, and passionate about hospitality.

Compensation for this part-time role is competitive, including an hourly wage supplemented by tips, reflecting the value the establishment places on excellent service. This role represents an excellent opportunity for individuals seeking to develop their careers in the hospitality industry, offering a dynamic work environment where teamwork and guest satisfaction are paramount. The server position is a vital component of the restaurant's success, contributing significantly to guests' overall dining experiences and the establishment's reputation.

The restaurant maintains an at-will employment relationship, allowing flexibility in job responsibilities based on operational needs, and encourages a positive and cooperative work environment focused on delivering outstanding hospitality consistently.

Job Requirements

  • High school diploma or equivalent
  • previous experience as a server or in a customer service role
  • experience with cash handling and POS systems
  • excellent communication and interpersonal skills
  • strong customer service skills
  • ability to multitask and work efficiently in a fast-paced environment
  • strong organizational skills
  • ability to remain calm under pressure
  • food safety certification (may be required)
  • alcohol service certification (may be required)
  • ability to stand for long periods and walk throughout the shift
  • ability to lift and carry items weighing up to 25 pounds
  • ability to work in a busy, sometimes noisy environment
  • willingness to work evenings, weekends, and holidays
  • willingness to work indoors and outdoors

Job Qualifications

  • High school diploma or equivalent
  • food safety certification (may be required)
  • previous experience as a server or in a customer service role (preferred)
  • experience with cash handling and POS systems
  • knowledge of food and beverage service techniques and restaurant operations
  • excellent communication and interpersonal skills
  • strong customer service skills with the ability to engage with guests and address their needs effectively
  • ability to multitask and work efficiently in a fast-paced environment
  • strong organizational skills and attention to detail
  • ability to remain calm under pressure and handle difficult situations with professionalism
  • food safety certification (may be required)
  • alcohol service certification (may be required)

Job Duties

  • Greet and seat guests in a friendly and welcoming manner
  • Present menus and answer questions regarding menu items, ingredients, or specials
  • Take customer orders accurately and ensure special requests are communicated to the kitchen and bar
  • Serve food and beverages efficiently and in accordance with restaurant standards
  • Ensure all food and drink orders are presented neatly and with the correct garnishes
  • Offer recommendations and upsell menu items to enhance the guest experience
  • Provide outstanding customer service by engaging with guests in a friendly and professional manner
  • Ensure guests' needs are met, including refills, condiments, and other requests
  • Address any customer complaints or concerns promptly, maintaining a calm and positive demeanor
  • Create a positive atmosphere by engaging with guests and ensuring a comfortable dining experience
  • Accurately process guest transactions through the point-of-sale (POS) system, including cash, credit card, and other forms of payment
  • Ensure all charges are correct, provide receipts, and maintain accurate records of tips according to company policies
  • Handle cash transactions and tips efficiently and securely, following all company guidelines
  • Ensure dining areas are clean, organized, and ready for guests, including setting tables, stocking utensils, and replenishing supplies
  • Clean and reset tables promptly after guests leave, ensuring the area is ready for the next party
  • Ensure restrooms and common areas are tidy and well-stocked
  • Follow all food safety and sanitation guidelines to ensure food is handled, stored, and served correctly
  • Adhere to health and safety regulations, including proper handling and disposal of waste
  • Ensure alcohol service is compliant with legal drinking age laws and company policies
  • Monitor and assist in managing inventory levels for dining and beverage supplies, including condiments, utensils, napkins, and other essential items
  • Report any shortages or inventory issues to management for timely restocking
  • Work closely with kitchen staff, bartenders, and other servers to ensure smooth operations and timely service
  • Communicate effectively with team members to ensure that orders are correctly fulfilled and guests are satisfied
  • Assist in training new servers or other staff as needed
  • Collaborate with team members during busy periods to ensure an efficient flow of service
  • Assist with setting up and preparing for private events, banquets, or special functions
  • Provide support during high-volume events, ensuring a smooth dining experience for large groups
  • Help with tear down and cleaning up after events, ensuring that all areas are returned to a ready state for regular service

Job Criteria

Experience

Mid Level (3-7 years)


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