Server, Lobby Bar

Job Overview

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Compensation

Hourly
Exact $18.42
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Benefits

discounted hotel rooms
Food and beverage discounts
Learning and Development Programs
Career growth opportunities
Corporate social responsibility involvement
competitive hourly wage
Flexible scheduling based on seniority and business needs

Job Description

Fairmont Hotels and Resorts is a globally recognized luxury hotel brand known for creating exceptional travel experiences that reflect the unique character of the destinations they serve. At Fairmont, the passion lies in connecting guests to extraordinary places through a distinctive combination of stunning architecture, expressive decor, artistry, and magnificent features. Whether it is the tranquil beaches of Hawaii, the vibrant deserts of the United Arab Emirates, or the bustling heart of London, Fairmont properties consistently offer an engaging and unforgettable guest experience. Fairmont Century Plaza, part of the Accor group, embodies this commitment by blending modern luxury with rich history and elevated services, making it an iconic destination in the hospitality industry. Working at Fairmont means joining a company that values trust, respect, integrity, diversity, and inclusion, providing an environment where employees are supported to thrive and develop their careers globally. Fairmont Century Plaza is also committed to fair treatment and a workplace free from discrimination and harassment, underlining its commitment to corporate social responsibility and employee well-being.

The Server role at Fairmont Century Plaza is vital to creating memorable guest experiences. As a Server, you are the face of the hotel, representing the brand with enthusiasm and pride. Your responsibilities include selling and servicing food and beverages, taking orders accurately, and delivering items professionally and efficiently. You will prepare beverages, including basic cocktails, according to Fairmont's recipes and standards while ensuring compliance with all liquor laws. This role requires a friendly, courteous, and helpful approach to every guest interaction, making guests feel special and valued. The Server is not only responsible for excellent guest service but also for maintaining bar area cleanliness, controlling costs and waste, and adhering to company policies and procedures. With an hourly rate of $18.42, this position offers the chance to work in a fast-paced luxury hotel environment, gain extensive food and beverage knowledge, and be part of a supportive team dedicated to exceeding guest expectations. The schedule is based on seniority and business needs, providing flexibility with the opportunity for growth within this prestigious hotel and across the global Accor network. Benefits include discounted hotel rooms and food and beverage rates at sister properties worldwide and access to learning programs designed to help employees reach their full potential. This role is ideal for candidates passionate about hospitality who thrive in high-volume, luxury service settings and are eager to contribute to a workplace that celebrates diversity and inclusion while fostering personal and professional development.

Job Requirements

  • Must provide proof of current eligibility to be employed in the United States
  • Previous customer service experience required
  • Must have previous experience serving in a luxury environment
  • Must have previous experience serving in a high volume environment
  • Ability to work well under pressure
  • Excellent communication skills
  • Able to work flexible schedule based on seniority and business needs

Job Qualifications

  • Previous customer service experience
  • Previous food and beverage and/or barista experience preferred
  • Previous point of sale system experience preferred
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible and reliable
  • Ability to work with minimal supervision
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with colleagues as part of a team and independently
  • Ability to focus on guest needs while remaining calm and courteous
  • Previous experience serving in a luxury environment
  • Previous experience serving in a high volume environment

Job Duties

  • Uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities
  • Adhere to company policy and procedures as stated in the company handbook
  • Consistently offer professional, friendly and engaging service
  • Exceed guest expectations
  • Demonstrate extensive food, liquor, beer, wine and cocktail knowledge
  • Prepare basic beverages for guest service up to and including basic cocktails
  • Interact with guests in a way that makes them feel special
  • Provide proper and friendly service when in contact with all guests
  • Comply with liquor laws
  • Maintain accountability, both personal and financial
  • Control bar costs
  • Maintain cleanliness and organization of bar prep area and bar
  • Control cost and waste
  • Close out paperwork thoroughly
  • Maintain extensive knowledge of menu and food preparation techniques
  • Be proactive by assisting co-workers
  • Support and assist managers
  • Be proficient with all aspects and services of the property
  • Be familiar with all food outlets and amenities within the property
  • Be knowledgeable of general city information as well as hotel history
  • Be an ambassador for the department, the property and the brand
  • Perform other duties as assigned

Job Criteria

Experience

No experience required


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