Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $23.00
Work Schedule
Rotating Shifts
Benefits
Retirement Plan
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Medical
Dental
Vision
Life Insurance/AD
Disability insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Job Description
TouchPoint Support Services is a dedicated hospitality provider operating under Compass Healthcare, a division of Compass Group, one of the world’s leading foodservice companies. Located at Ascension - 2301 North Lake Drive, Milwaukee, WI 53211, TouchPoint is driven by a mission to deliver exceptional hospitality services that support the healing environment in Ascension Health hospitals across the United States. With a strong commitment to quality, service, and excellence, TouchPoint focuses on creating positive moments for patients, families, and visitors by providing meals, facility support, and patient assistance. As a part of Elevating Healthcare Hospitality, TouchPoint fosters a welcoming culture of belonging and teamwork, where employees feel empowered and valued. The company encourages career growth, development, and a caring workplace demonstrated by its proactive approach to employee wellness and engagement. TouchPoint hires full-time SERVER LEAD professionals who are passionate about service and have a genuine interest in contributing to people’s healing journeys through hospitality. This is a full-time position featuring a variable schedule, including days, hours, and rotating weekends, reflecting the dynamic nature of the healthcare hospitality environment. The hourly pay range is from $21.00 to $23.00, offering competitive compensation for individuals who bring both dedication and leadership to the role.
The SERVER LEAD role is instrumental in ensuring a seamless and enjoyable dining experience for hospital guests while upholding a clean, safe, and hospitable environment. As the server lead, you are the primary point of contact for work-related communication between the team and management, ensuring that operational requests and concerns are efficiently relayed and addressed. Your role includes training and acculturating new associates, enabling them to align with both the company’s and client’s core values and operational standards. Comprehensive knowledge of the menu items and their ingredients is essential to provide expert service and promptly resolve any guest complaints or issues. The SERVER LEAD oversees staff selection, orientation, and training to foster a team that consistently delivers excellence in service. The role demands flexibility, strong leadership skills, effective communication, and a commitment to upholding a culture of hospitality that supports healing. The position also includes performing other duties as assigned to support the overall operations. TouchPoint encourages individuals who thrive in fast-paced, team-oriented environments and who have a heart for serving others to apply and become part of a company that emphasizes the importance of compassion, teamwork, and growth.
The SERVER LEAD role is instrumental in ensuring a seamless and enjoyable dining experience for hospital guests while upholding a clean, safe, and hospitable environment. As the server lead, you are the primary point of contact for work-related communication between the team and management, ensuring that operational requests and concerns are efficiently relayed and addressed. Your role includes training and acculturating new associates, enabling them to align with both the company’s and client’s core values and operational standards. Comprehensive knowledge of the menu items and their ingredients is essential to provide expert service and promptly resolve any guest complaints or issues. The SERVER LEAD oversees staff selection, orientation, and training to foster a team that consistently delivers excellence in service. The role demands flexibility, strong leadership skills, effective communication, and a commitment to upholding a culture of hospitality that supports healing. The position also includes performing other duties as assigned to support the overall operations. TouchPoint encourages individuals who thrive in fast-paced, team-oriented environments and who have a heart for serving others to apply and become part of a company that emphasizes the importance of compassion, teamwork, and growth.
Job Requirements
- High school diploma or equivalent
- Ability to work full time with a flexible schedule including rotating weekends
- Prior server experience preferred but not required
- Ability to train and lead team members
- Excellent customer service skills
- Must be able to perform essential job functions with or without accommodation
Job Qualifications
- High school diploma or equivalent preferred
- Prior server experience preferred
- Prior supervisory or leadership experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible schedules including rotating weekends
- Knowledge of food service operations and safety standards
Job Duties
- Serve as the primary communication link between team members and unit management
- Train and orient new associates to company and client culture as well as operational procedures
- Demonstrate thorough knowledge of all menu items and ingredients
- Address and resolve guest complaints promptly and professionally
- Assist in employee selection and oversee staff training within areas of responsibility
- Promote a clean and safe environment for guests
- Perform additional duties as assigned
Job Criteria
Experience
No experience required
Job Location
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