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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.30 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
401(k) Plan
Employee wellness programs
Job Description
Kimpton Hotels & Restaurants is a renowned boutique hospitality company known for redefining the standard of hospitality with a focus on heartfelt, human connections. Founded in 1981 by Bill Kimpton in San Francisco, the company has built a culture centered around creating genuine, personal experiences that prioritize the well-being and connection of guests and employees alike. Kimpton is recognized for its lively, entrepreneurial spirit and a corporate culture that celebrates individuality, creativity, and self-leadership. Employees are encouraged to be their authentic selves, contributing to an environment that is quirky, irreverent, and exceptionally empowering. This unique approach to hospitality has made... Show More
Job Requirements
- Minimum one year experience in a related customer service or restaurant role preferred
- Current Food Handler Certification and Alcohol Awareness Certification if applicable
- Ability to multitask effectively in a fast-paced environment
- Strong memory and communication skills for retaining menu and allergy information
- Basic knowledge or willingness to learn POS systems
- Competency in handling cash and credit transactions accurately
- Strong interpersonal and presentation skills
- Passionate about delivering exceptional guest service
- Self-motivated with strong initiative
- Availability to work flexible hours including evenings, weekends, and holidays
Job Qualifications
- One year of experience in a similar or supportive role preferred
- Food Handler and Alcohol Awareness Certifications if applicable
- Ability to prioritize multiple tasks in a dynamic environment
- Ability to learn, retain, and present product, menu, and allergy information to guests
- Knowledge of or ability to learn the restaurant POS system
- Capability to calculate accurate bill amounts and use proper credit card and money handling skills
- Excellent communication and presentation skills
- Passion for crafting and personalizing guest experiences
- Highly motivated and flexible with the ability to take initiative
- Flexible schedule, able to work evenings, weekends, and holidays
Job Duties
- Provide guests with quality customer service by demonstrating excellent knowledge of all menu items
- Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner
- Act as an advocate for the restaurant by creating personalized guest experiences
- Assist team members while maintaining cleanliness, safety, and order of work areas
- Greet and welcome guests and promptly attend to tables
- Receive and process guest orders using the POS system quickly and accurately
- Prepare and serve meal accompaniments to guests
- Maintain product knowledge of food, wine, beverage menu(s), and general restaurant information
- Relay guest complaints to management to ensure an enjoyable experience
- Perform sidework and assist with setup/breakdown of stations
- Open bottled wine for guests and provide wine service
- Support tasks including setting/bussing tables, taking to-go orders, seating guests, and answering phone calls
- Attend all required company and restaurant trainings and meetings
- Maintain constant communication with support staff and management
- Take on additional responsibilities outside of the job description as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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