Server, In Room Dining - Signia by Hilton Atlanta

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $10.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Paid Time Off
Mental Health Resources
Employee assistance program
Retirement Plan
Employee Stock Purchase Program

Job Description

The Signia by Hilton Atlanta is a prestigious 976-room hotel renowned for redefining Southern Hospitality through its elevated guest experience. As a part of the Hilton portfolio, this property upholds a strong commitment to quality, excellence, and innovation in the hospitality industry. The Signia by Hilton Atlanta serves as a milestone location that blends sophisticated accommodations with personalized service, catering to both leisure and business travelers seeking a luxurious stay in the vibrant city of Atlanta.

Joining The Signia by Hilton Atlanta means becoming a member of a distinguished Food & Beverage team dedicated to delivering superior guest service. The role of an In Room Dining Server is vital in enhancing the guest experience by providing prompt, courteous, and efficient room service. This position is ideal for candidates with previous experience in upscale hotel room service environments who possess excellent communication skills and solid beverage knowledge. The role demands a high level of organization and the ability to work independently, maintaining professionalism at all times.

This position offers variable shift patterns, with typical working hours during AM or PM shifts, and requires availability on weekends and holidays to accommodate guest needs. The hourly pay rate for the position is $10.00, reflecting the entry-level nature of the role while offering opportunities for growth within Hilton's well-established career development framework.

In the capacity of an In Room Dining Server, individuals are responsible for numerous duties that contribute directly to guest satisfaction and operational efficiency. This includes setting up room service trays and tables, delivering food and beverages to guest rooms and meeting spaces, and ensuring that guest requests are met promptly and courteously. Additionally, the role involves handling payments and maintaining compliance with company policies and local regulations concerning alcohol service.

Hilton is renowned for fostering a supportive and inclusive work environment. Employees benefit from innovative programs aimed at enhancing both mental and physical well-being. Signia by Hilton Atlanta supports its team members with comprehensive health coverage options for themselves and their families, mental health resources such as the Employee Assistance Program, and flexible paid time off policies. Moreover, employees can take advantage of Hilton’s travel benefits, educational opportunities through partnerships with institutions like Guild Education, and participation in employee stock purchase programs.

The company values integrity, leadership, teamwork, and ownership, encouraging every team member to act with a sense of urgency and discipline. Hilton’s commitment to quality, productivity, dependability, customer focus, and adaptability shapes the daily experience for its employees and guests alike. Those joining the Signia by Hilton Atlanta can expect to be part of a globally recognized brand that prioritizes exceptional guest experiences and promotes career advancement through comprehensive training and development initiatives.

Overall, this role at The Signia by Hilton Atlanta offers a meaningful opportunity for individuals passionate about hospitality to grow their careers within a world-class hotel environment. The position not only supports personal and professional growth but also aligns with Hilton’s vision to fill the earth with the light and warmth of hospitality, ensuring that every guest receives the exceptional service they deserve.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in room service or related food and beverage role
  • Availability to work variable shifts including weekends and holidays
  • Ability to stand and walk for extended periods
  • Must be at least 18 years old
  • Legal authorization to work in the country
  • Strong customer service orientation

Job Qualifications

  • Previous room service experience in an upscale hotel setting
  • Strong communication skills
  • Solid beverage knowledge
  • Ability to work independently
  • Excellent organizational skills
  • Demonstrated ability to provide exceptional guest service
  • Familiarity with hospitality industry standards and protocols

Job Duties

  • Set up room service trays and tables to prepare for incoming orders
  • Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
  • Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
  • Present checks to guests and obtain payment
  • Return payments/signed checks to order taker
  • Perform order taker duties and answer room service telephone, as needed
  • Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations

Job Criteria

Experience

Mid Level (3-7 years)


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