SERVER- HOME PLATE- PART TIME

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee Discounts
Professional development opportunities
Retirement Plan

Job Description

The Pueblo of Santa Ana is a sovereign Native American tribe located in New Mexico, operating a vibrant and culturally rich enterprise that includes a hospitality and gaming sector. The establishment offers an inviting environment that integrates tribal heritage with modern hospitality services, creating exceptional guest experiences for visitors and members alike. Among its diverse operations, the Pueblo administers a restaurant and gaming complex that emphasizes quality service, respect for tradition, and community involvement. The team at Pueblo of Santa Ana is dedicated to fostering a professional and respectful workplace that adheres to core values such as honesty, dependability, and mutual respect among co-workers and guests. Their commitment to outstanding customer service and operational excellence ensures that every guest interaction is handled with the utmost care and professionalism.

The Server position at Pueblo of Santa Ana plays a crucial role in the hospitality team, responsible for greeting guests warmly, taking accurate orders, and delivering food and drinks efficiently, all while maintaining high-quality guest service standards. This role is not just about serving meals; it is about creating memorable guest experiences through effective collaboration with team members to ensure orders are flawlessly executed and delivered. Servers at Pueblo of Santa Ana are expected to exhibit professionalism, courtesy, and a positive attitude in all interactions, helping to build an inviting and comfortable atmosphere for all guests. This role demands flexibility in scheduling, including working weekends and holidays, and it values bi-lingual and multi-cultural experience to better serve a diverse clientele.

The position also requires compliance with specific industry standards, such as possessing a New Mexico liquor server's license and a Food Handler's Card within 90 days of hire, which underscores the establishment's dedication to safety and regulatory adherence. Servers must maintain a clean and organized workspace, handle multiple responsibilities concurrently, and utilize technology like POS systems and smartphones to facilitate operations effectively. The ideal candidate must also be capable of managing stressful situations gracefully, showcasing strong communication skills, and demonstrating a team-oriented mindset. This employment opportunity not only provides a chance to be part of a culturally significant tribal enterprise but also encourages personal and professional growth within a supportive framework that respects individual contributions and promotes a harmonious work environment.

Job Requirements

  • Preference is given to qualified Santa Ana Tribal members
  • High school diploma or GED required
  • Must possess excellent interpersonal skills
  • Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license
  • Must be able to work a flexible schedule including weekends and holidays
  • Must comply with the approved company dress code
  • Must have excellent guest service skills
  • New Mexico liquor server's license required
  • Must obtain Food handlers Card within 90 days of hire
  • Must be able to work in a fast-paced environment
  • Must have problem-solving abilities
  • Must be detail oriented and organized
  • Must handle conflict situations professionally
  • Must be a team player
  • Must be able to lift and/or move up to 100 pounds
  • Must maintain confidentiality
  • Must demonstrate dependability and honesty
  • Must be professional and courteous
  • Must seek guidance when unsure
  • Must maintain positive attitude during high volume periods
  • Must have smartphone capable of running company applications

Job Qualifications

  • High school diploma or GED
  • New Mexico liquor server’s license
  • Ability to obtain Food Handlers Card within 90 days of hire
  • Excellent guest service skills
  • Good interpersonal, verbal, and communication skills
  • Professional appearance
  • Ability to comply with company dress code
  • Must be able to work a flexible schedule including weekends and holidays
  • Bi-lingual and multi-cultural experience preferred
  • Ability to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license

Job Duties

  • Greets the guest with a positive and professional attitude
  • Anticipates guest needs and offer knowledgeable suggestions about our products and specials to give amazing guest service
  • Takes and delivers orders quickly and accurately
  • Operates POS and properly settles all payment transactions as necessary
  • Upsells our products knowledgably for guest satisfaction
  • Issues receipts and ensures all paperwork is correctly signed and filed
  • Maintains a positive attitude during business regardless of volume to create a great guest experience
  • Keeps a clean, sanitary, and organized workspace throughout each shift
  • Handles multiple responsibilities and priorities on an ongoing basis
  • Other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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