
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Job Description
Eddie Merlot's is a distinguished upscale steakhouse renowned for delivering an exceptional dining experience rooted in quality, hospitality, and impeccable service. Founded with a commitment to superior guest satisfaction, Eddie Merlot's has established itself as a preferred destination for patrons seeking a refined atmosphere paired with expertly prepared culinary delights. The restaurant specializes in premium aged steaks, fresh seafood, and handcrafted desserts, all served in a welcoming and elegant setting that encourages guests to relax and enjoy moments of celebration or casual luxury.
As a company, Eddie Merlot's places a strong emphasis on team collaboration, professional growth, and maintaining the highest standards in both food preparation and guest interaction. The staff is trained comprehensively to understand the full menu offerings and beverage pairings, ensuring that they can guide guests in making selections that enhance their dining experience. Eddie Merlot's prides itself on a work environment that fosters respect, diversity, and continuous learning alongside high-level hospitality. The server role is a cornerstone of this approach, as servers are the frontline ambassadors of the restaurant, directly influencing guest impressions and satisfaction levels.
The Server position at Eddie Merlot's is designed for individuals passionate about providing outstanding service within a fast-paced, detail-oriented environment. Servers are expected to have extensive knowledge of the menu and beverage options, including seasonal specials and wine pairings. This knowledge enables them to confidently interact with guests, answering questions and guiding them through the ordering process with professionalism and warmth. The role involves ensuring that each guest receives timely service from greeting through meal presentation to check processing.
In addition to hospitality, servers are responsible for maintaining their assigned stations in a clean and orderly fashion, supporting other team members such as bartenders, bussers, and kitchen staff to deliver seamless service. This requires effective communication, attention to detail, and the ability to multitask without sacrificing quality. Servers also adhere strictly to Eddie Merlot’s established procedures regarding sanitary practices, safety regulations, and responsible alcohol service to ensure a safe and enjoyable environment for all guests.
This role is ideal for those who appreciate the dynamics of the hospitality industry and seek a rewarding career within a respected and highly regarded establishment. The position offers not only the opportunity to enhance your serving skills but also to be part of a dedicated team that values exemplary guest service and a positive work culture. While specific employment type details such as full-time or part-time status and salary are typically discussed during the hiring process, the role promises an engaging and professionally enriching experience.
Joining Eddie Merlot's as a Server means becoming part of a team where your efforts directly impact guest loyalty and the reputation of a prestigious brand. The job challenges you to continuously improve service delivery, engage guests with enthusiasm, and contribute to an environment where excellence in dining experience is the standard. This comprehensive responsibility combined with extensive training and support underscores Eddie Merlot's commitment to both employee and guest satisfaction.
As a company, Eddie Merlot's places a strong emphasis on team collaboration, professional growth, and maintaining the highest standards in both food preparation and guest interaction. The staff is trained comprehensively to understand the full menu offerings and beverage pairings, ensuring that they can guide guests in making selections that enhance their dining experience. Eddie Merlot's prides itself on a work environment that fosters respect, diversity, and continuous learning alongside high-level hospitality. The server role is a cornerstone of this approach, as servers are the frontline ambassadors of the restaurant, directly influencing guest impressions and satisfaction levels.
The Server position at Eddie Merlot's is designed for individuals passionate about providing outstanding service within a fast-paced, detail-oriented environment. Servers are expected to have extensive knowledge of the menu and beverage options, including seasonal specials and wine pairings. This knowledge enables them to confidently interact with guests, answering questions and guiding them through the ordering process with professionalism and warmth. The role involves ensuring that each guest receives timely service from greeting through meal presentation to check processing.
In addition to hospitality, servers are responsible for maintaining their assigned stations in a clean and orderly fashion, supporting other team members such as bartenders, bussers, and kitchen staff to deliver seamless service. This requires effective communication, attention to detail, and the ability to multitask without sacrificing quality. Servers also adhere strictly to Eddie Merlot’s established procedures regarding sanitary practices, safety regulations, and responsible alcohol service to ensure a safe and enjoyable environment for all guests.
This role is ideal for those who appreciate the dynamics of the hospitality industry and seek a rewarding career within a respected and highly regarded establishment. The position offers not only the opportunity to enhance your serving skills but also to be part of a dedicated team that values exemplary guest service and a positive work culture. While specific employment type details such as full-time or part-time status and salary are typically discussed during the hiring process, the role promises an engaging and professionally enriching experience.
Joining Eddie Merlot's as a Server means becoming part of a team where your efforts directly impact guest loyalty and the reputation of a prestigious brand. The job challenges you to continuously improve service delivery, engage guests with enthusiasm, and contribute to an environment where excellence in dining experience is the standard. This comprehensive responsibility combined with extensive training and support underscores Eddie Merlot's commitment to both employee and guest satisfaction.
Job Requirements
- High school diploma or equivalent
- prior experience in fine dining or upscale restaurant service preferred
- ability to work flexible hours including evenings, weekends, and holidays
- excellent communication skills
- ability to stand and walk for extended periods
- ability to handle multiple tasks simultaneously
- reliable and punctual
- professional appearance and demeanor
- basic math skills for processing payments
- must pass required training modules
- adherence to food safety, sanitation, and alcohol service regulations
- ability to work as part of a team
Job Qualifications
- High school diploma or equivalent
- prior experience in fine dining or upscale restaurant service preferred
- excellent communication and interpersonal skills
- strong multitasking and organizational abilities
- ability to work in a fast-paced environment
- basic knowledge of food safety and sanitation standards
- familiarity with point-of-sale systems and order processing
- positive attitude and professional appearance
- willingness to learn and adhere to company policies and procedures
- ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Complete and pass required training modules
- know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance
- know and understand menu and beverage options
- follow established guidelines for sequence and methodology of service and providing outstanding hospitality
- communicate with Manager and Hosts to understand reservations, guest flow, large parties, or special event needs
- check assigned station and reservations, make sure tables are configured appropriately and set in accordance with guidelines, and perform other opening duties to prepare for guest arrival
- greet guests within specified timeframe of being seated
- ensure that guests are comfortable
- present menus and begin to "read" the table and establish rapport
- take beverage orders, garnish and pick up drinks, and deliver beverages in accordance with procedure
- give a menu tour, guide guest though the ordering process, and offer the meat tray presentation
- answer menu questions and follow menu merchandising procedures by listening, explaining specials, suggesting items, and up-selling
- follow standard procedures for accurately taking and inputting orders in accordance with standard procedures for timing of courses
- pick up orders, completing plate presentation if needed
- serve orders, ensuring accuracy and addressing any concerns or requests
- check back with guests within the designated time frame to ensure satisfaction
- perform pre-bussing and table maintenance duties throughout the meal
- offer desserts and additional beverages as needed
- audit and present check
- accurately complete payment and tip-reporting
- as they leave, thank guests for dining with us and invite them to return
- bus, set, and re-set tables as needed
- perform side duties, closing duties, and other related duties as assigned by Manager(s)
- assist with Prime Society service and encourage membership
- follow Eddie Merlot's policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times
- communicate information regarding guest requests or complaints and ideas for improvement to Managers
- may be scheduled to work meetings, banquets, and special events
- maintain a good team-work environment by willingly assisting other team members with their station duties and sidework when there is a need and/or when available
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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